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WebBank · 1 day ago

Strategic Partners Program Manager

Salt Lake City, UT

Contract

Onsite

Senior Level

5+ years exp

WebBank is a Utah-chartered Industrial Bank that specializes in consumer and small business credit products through Strategic Partner platforms. The Strategic Partners Program Manager is responsible for overseeing risk management, managing relationships with Strategic Partners, and ensuring compliance with Bank policies while supporting product launches and addressing operational challenges.

BankingFinancial Services

Growth Opportunities

Responsibilities

Oversee risk management and risk assessment processes for assigned SP(s), including conducting and documenting comprehensive operational and strategic risk assessments to recognize and address areas of elevated risk

Oversee the issue management process for assigned SP(s), including identification, classification, prioritization, tracking, escalation, remediation, closure, and reporting of issues, as well as regular communication and follow-up with SP(s) to drive ongoing oversight activities

Manage the site visit process for assigned SP(s), including establishing risk-based key objectives for each site visit, creating a site visit agenda, requesting all pre-visit items, facilitating the overall flow and engagement of the visit as necessary, and completing and presenting site visit reports

Oversee the Complaint Management process for assigned SP(s), including monitoring complaints received by the SP, conducting a monthly complaint analysis, identifying and reporting any ongoing or emerging risks, and using complaint data to inform ongoing oversight strategies

Provide ongoing review and approval of SP program materials (e.g., SP policies, marketing materials, credit policy, etc.)

Manage the relationship with the assigned SP(s) by holding regular SP updates to discuss program requirements and deliverables, developing and building relationships with individual stakeholders as appropriate, clearly and accurately communicating Bank requirements, providing accurate and timely feedback on SP requests, and identifying and appropriately managing any challenges to the relationship

Support Credit in the management of the credit policy change request approval process, which includes reviewing and providing approval for the SP Department

Assist the New Products team in launching new products by helping SPs understand requirements for launch, documenting the key risks associated with prospective SPs, and communicating and collaborating across internal functions to ensure a smooth launch

Assist with regulatory exams and internal audits as needed

Drafting of memos and presenting to the appropriate Bank committee as applicable on behalf of SPs

Interact cross-functionally to address SP issues, SP program changes, incident management, complaint management, and audits

Work closely with the assigned Compliance Manager for ongoing oversight, program and product testing, reviews, and monitoring of the SP

Hold SP accountable to defined contractual requirements as well as oversee the contract extension process

Work with Outside Counsel to review and approve all required SP Program material, including policies, procedures, and customer-facing documentation

Qualification

Risk managementRelationship managementBanking regulatory knowledgeOperations experienceFinTech experienceAnalytical skillsPeople managementCommunication skillsOrganizational skillsTeamwork

Required

Bachelor's degree and a minimum of 5 years of banking (or related) experience, 10 years of banking (or related) experience, or a post-graduate degree with 3 years of banking (or related) experience. Experience should primarily be focused on operations, risk management, and relationship management

Good people management and interactive skills, including the ability to work well in a team or individually

Strong knowledge of the current banking regulatory environment is required

Ability to analyze complex issues with strong attention to detail; identify and drive strategic solutions

Skill in coordinating with other departments to accomplish mutual goals between the Bank and its SPs

Assertive self-starter, with exceptional professional verbal/written skills, who is highly organized and able to work independently to finish assigned projects

Preferred

Experience with FinTech, consumer lending, bank cards, or small business lending

Experience working in a regulated environment (e.g., FDIC, UDFI) is highly desired

Benefits

Paid Time Off (PTO) - Generous paid time off plus paid parental leave

Health insurance - Plans include an employer-paid medical option, dental and vision coverage, plus we offer health savings accounts

401(k) - WebBank matches up to the first 6 percent of employee contributions, and both the employee's contributions and WebBank's match are fully vested immediately

Life and Disability Insurance - Life insurance and long-term and short-term disability insurance plans are 100% employer-paid

Tuition Reimbursement - WebBank provides reimbursement for classes needed to obtain certain degrees, up to $5,250 per academic year