C1 · 1 day ago
Senior Engineer
United States
Full-time
Remote
Mid, Senior Level
$60K/yr - $90K/yr
7+ years expC1 is a leading provider of advanced communications and data technology for businesses. The Senior Engineer will serve as an escalation point for the Customer Success Center engineers, providing mentoring and support while managing and troubleshooting issues for ConvergeOne’s maintenance and managed services customer base.
Call CenterInformation TechnologyMessagingSaaSUnified CommunicationsVoIP
Responsibilities
Manages assigned trouble incidents to resolution
Possesses expert skills in the respective technologies to be able to systematically troubleshoot issues in a complex enterprise level environment
Provides mentoring assistance to engineers with troubleshooting issues and development of root cause analyses related to customer issues within areas of expertise
Assists and trains on installation of upgrades and patches, and recovery from backups, if required, within areas of expertise
Assists engineers on configuration and review of packet capture, (such as Wireshark), to analyze network level voice issues
Advises on escalations to manufacturers and resolution of those escalations to closure
Develops knowledgebase articles and information to assist in best practices within areas of expertise
Develops and performs 'HowTo' training sessions for other engineers
Provides solutions to a diverse range of complex problems
Builds and maintains the corporate customer service relationship
Provides leadership to client and the MSSC, and consistently exceed client expectations
Manages positive customer satisfaction levels
Qualification
Required
Bachelor's degree in Computer Information Systems, Accounting, or Business; candidates may have a high school diploma with 5 years of experience in supporting technology
7+ years experience with advanced troubleshooting on one or more Enterprise level products
Experience in VOIP technologies, (to include, but not limited to, SIP, H.323, virtualization) and be able to systematically troubleshoot issues in a complex, enterprise level VOIP environment
Strong analytical, interpersonal and relationship building skills
Strong work ethic and personal drive to excel
Exceptional organizational skills and attention to detail
Knowledge and exposure to Six Sigma, ITIL, CMM, Baldridge, Lean, or other best practice frameworks
Ability to analyze complex information system data
Ability to use (and learn new) complex systems, technologies, and applications
Ability to adapt to change quickly and multi-task
Must possess excellent oral and written communication skills in English
Proficient in MS Office applications (Word, Excel, and PowerPoint)
Preferred
VMWare DCV
Comptia Linux+
AVAYA ACSS (or equivalent)
CCNA Voice
Benefits
401(k) Plan (35% employer match per dollar up to 10% employee contribution)
Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
RX Home Delivery
HSA with Employer Contribution
In-vitro Fertility (treatment coverage)
Dental
Vision (2 plans: 12-month and 24-month frames allowance)
FSA Plans (Healthcare, Dependent Care and Limited Purpose)
Pre-tax Commuter Plans
Employer-paid Life Insurance
Employer-paid Short + Term Disability
Long Term Disability (2 plans: Employer-paid or optional Self-paid)
Paid Parental Leave (4 weeks at 100%)
Employee Assistance Plan
Voluntary Life Insurance for team member, spouse and child
Voluntary Accidental Death for team member and spouse
Legal/ID Theft Plans
TeleHealth
Wellness via Omada Health (healthy living solution)
Travel Assistance
Business Travel Accident Coverage
Medical for foreign travel coverage
Employer-paid Pet Telehealth
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Volunteer Time Off
10 Holidays
Summer Sizzle
On Demand Pay (Daily Pay)
Company
C1
C1, the global technology solution provider elevating connected human experiences, is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams, and our communities.
1001-5000 employees
H1B Sponsorship
C1 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$58MKey Investors
Split Rock Partners
2014-09-30Acquired
2009-08-14Series Unknown· $1M
2005-07-11Series A· $12M
Leadership Team
Jeffrey Russell
Chief Executive Officer
John Lyons
President + Chief Executive Officer, Enterprise
Company data provided by crunchbase