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AvantStay · 2 days ago

General Manager, Laguna Beach

Laguna Beach, CA

Full-time

Onsite

Lead/Staff, Director/Executive

$75K/yr - $85K/yr

5+ years exp

AvantStay is a fast-growing, venture-funded company in the booming short-term rental industry, seeking a General Manager for the designated market. The ideal candidate will lead market growth through effective management of relationships, strategic decision-making, and ensuring exceptional customer experiences.

HospitalityTourismTravel

Responsibilities

Drive growth in the market through effective management of owner relationships, sourcing vendors, and building new partnerships with local businesses

Identify and generate homeowner sales leads through various channels, including online platforms, social media, and networking events

Act as the primary point of contact for property owners, providing timely communication and reviewing owner statements

Develop and execute local marketing strategies and user growth campaigns targeted at owners, consumers and partners

Collaborate cross-functionally with teams across the organization to communicate product and process needs to continually improve AvantStay's services in the market

Develop a deep understanding of the market to guide strategic decisions and initiatives

Lead a team of local personnel, investing in their development and coaching them towards successful execution of their roles

Oversee daily operations, including sourcing and managing vendors and services, managing contracts, and ensuring that the AvantStay properties in the market are efficiently managed and guest-ready quickly

Act swiftly to handle and resolve property issues, ensuring minimum downtime and maximum guest satisfaction

Drive continual improvements in guest and homeowner experiences, proactively resolving issues to ensure satisfaction

Monitor compliance with AvantStay standards and regulations, conducting regular inspections of properties as necessary

Coordinate and/or oversee housekeeping or routine rental maintenance tasks to ensure all homes are guest ready

Participate in the "On Call" rotation for market support after hours

Qualification

Business management experienceProperty management experienceData-driven decision-makingHospitality management experienceRelationship-buildingSelf-management skillsFluency in EnglishInterpersonal skills

Required

5+ years of business management experience in operations, strategy, technology, business development, or a similar area. Experience in a rapidly changing environment or a start-up is a plus

Proven track record of driving growth and building relationships in a market

2+ years of property management or hospitality management experience

Excellent interpersonal skills, with a demonstrated ability to negotiate and execute smart partnerships

Data-driven decision-making and sound business judgment

Ability and availability to work weekends, holidays, and with a flexible work schedule to fit current business needs

Reliable car and a valid driver's license. Must reside within a short drive of our vacation rental properties in the designated area

Excellent self-management skills, with the ability to prioritize and deliver work to meet tight deadlines and work in a fast-paced environment

Fluency in English is required