TaskUs ยท 1 day ago
Fraud Representative
San Antonio, TX
Full-time
Hybrid
Entry Level
1+ years expTaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. They are seeking a Fraud Representative to conduct investigations into suspected fraud, analyze data, and collaborate with internal teams and customers to resolve fraud-related issues.
Call CenterCustomer ServiceOutsourcing
Responsibilities
Investigating Suspected Fraud: Reviewing and investigating reports of suspected fraudulent activity across various accounts and platforms
Data Analysis: Utilizing data analysis techniques, critical thinking, and pattern detection to identify fraudulent activity
Customer & Internal Collaboration: Gathering information and documentation from customers and internal sources to build comprehensive fraud cases
Fraud Remediation: Correcting and remediating fraudulent activity and providing resolutions to affected accounts or individuals
Reporting & Documentation: Documenting the rationale and determination for each fraud report, ensuring clear and thorough records are maintained for future reference
Follow-Up: Regular follow-up with customers and internal contacts throughout the investigation process to ensure clarity and resolution
Confidentiality: Ensuring the confidentiality of all information gathered and maintaining strict privacy throughout the investigative process
Process Improvement: Assisting in the implementation of new processes, procedures, and fraud detection methods to enhance overall fraud prevention
Qualification
Required
Financial/Customer Support Experience of at least 1 year is required
Proficiency with Data Analysis: Strong understanding of data analysis techniques to identify patterns of fraudulent activity
Interpersonal Skills: Strong ability to develop and maintain productive working relationships with internal teams and customers
Self-Driven & Resourceful: Ability to work independently, be persistent in investigations, and maintain high productivity in a fast-paced environment
Communication & Analytical Skills: Exceptional written and verbal communication skills with a strong attention to detail
Technical Proficiency: Experience with Microsoft Office, particularly Excel, and Google Suite tools
Creative Problem Solving: Ability to think critically and come up with innovative solutions to complex fraud issues
Preferred
Experience in Financial Crime Investigations: Background in fraud or financial crime investigations is highly preferred
Mac OS Experience: Familiarity with Mac OS is preferred
Ability to Work Under Pressure: Thrive in a high-pressure, fast-paced environment while maintaining a high standard of work
Adaptability to Change: Ability to quickly adapt to new processes, technology, and changing business needs
Benefits
Competitive industry salaries
Comprehensive benefits packages
Comprehensive training
Career growth opportunities
Company
TaskUs
TaskUs is a customer care and back office support company that helps companies provide exceptional experiences for their customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$279MKey Investors
Blackstone GroupNavegar
2025-08-27Private Equity
2025-05-09Acquired
2021-06-11IPO
Leadership Team
Bryce Maddock
CEO
Jaspar Weir
Co-Founder & President
Recent News
2025-11-11
2025-11-08
Company data provided by crunchbase