Clove & Twine ยท 1 week ago
Account Manager
Denver, CO
Full-time
Onsite
Entry, Mid Level
$60K/yr - $65K/yr
1+ years expClove & Twine is redefining corporate gifting by curating remarkable, sustainable gifts that foster authentic connections. As an Account Manager, you will manage and nurture relationships with both new and existing clients, ensuring the timely delivery of high-quality corporate gifts while providing exceptional customer service.
E-CommerceE-Commerce PlatformsInternet
Responsibilities
Serve as the primary point of contact for clients, managing inbound sales inquiries via phone and email as well as outbound reach out to the client database to reengage clients. Oversee client accounts from initial discussions through successful delivery, ensuring a positive client experience and achievement of sales targets
Develop and maintain long-term relationships with clients by understanding their business needs and providing tailored solutions. Proactively follow up to ensure client satisfaction and identify new growth opportunities
Create compelling and detailed proposals using PowerPoint or Google Slides, aligning product offerings with client goals. Ensure proposals highlight our focus on quality and sustainability
Provide exceptional customer support by resolving inquiries or issues related to products or orders. Ensure a seamless experience from order placement to delivery
Work closely with design, logistics, and other internal teams to ensure timely project execution according to client specifications. Share client feedback to enhance product and service offerings
Maintain accurate and up-to-date client information in CRM systems. Track project statuses, client interactions, and analyze data to improve processes and success metrics
Address and resolve any project-related challenges, ensuring a smooth workflow and consistent client satisfaction. Aim for positive resolutions to any issues during the sales or delivery process
Qualification
Required
1-3+ years in account management, sales, or a related role, with a strong focus on managing client relationships and meeting sales goals
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Apps for Business
Experience creating proposals and presentations using PowerPoint or Google Slides
Excellent verbal and written communication skills
Ability to engage with clients professionally via phone, email, and in-person
Capable of drafting clear, persuasive proposals and emails
Strong attention to detail in managing complex projects and client interactions
Ability to meet deadlines without missing important details
Demonstrates a strong sense of ownership and responsibility in following through on commitments
Effective at managing multiple client projects simultaneously, ensuring timely and efficient completion of tasks
Preferred
Familiarity with HubSpot CRM and project management tools
Experience in a fast-paced, client-driven environment
Knowledge of the corporate gifting industry is a plus
Benefits
31 days of PTO (15 discretionary, 6 holidays, 10 year-end)
Parental Leave
Healthcare/Vision/Dental Insurance
401k Program
Two weeks off at the end of each year
Friendly and adventurous company culture
Zero tolerance for egos
Open floor plan office with lots of plants and sunlight
Dog-friendly office
Discounts on remarkable gifts for friends and family
Company
Clove & Twine
Clove & Twine is an e-commerce company.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Devin Hieb
Chief Executive Officer
David Hieb
Founder || Chief Experience Officer || Clove & Twine
Company data provided by crunchbase