Mavensoft Technologies ยท 1 day ago
Desktop Support Technician
Salem, OR
Contract
Onsite
Entry, Mid Level
2+ years expMavensoft Technologies is seeking a Desktop Support Technician to provide technical support to computer users statewide. The role involves troubleshooting and resolving complex desktop, hardware, and software issues, as well as documenting solutions and coordinating with vendors.
ConsultingInformation TechnologySoftwareStaffing Agency
Responsibilities
Provide technical support to statewide users via phone, remote access, and on-site assistance
Investigate, diagnose, and resolve complex desktop, hardware, and software issues escalated from lower-level support teams
Troubleshoot and repair hardware issues, including physical replacement of components and system upgrades (BIOS/ROM updates, firmware flashing, and card replacements)
Analyze system performance, error logs, and diagnostic messages to identify and resolve issues or conflicts
Install, configure, test, and troubleshoot operating systems, applications, and hardware following established procedures
Perform system performance optimization activities such as disk maintenance and configuration tuning to maintain acceptable performance levels
Document resolutions, procedures, and installations in the knowledge base and ticketing system
Communicate request status, resolutions, and technical guidance clearly to users and stakeholders
Coordinate with hardware and software vendors for troubleshooting, product evaluation, and best-practice recommendations
Research, evaluate, and share technical solutions to support department-wide standards and system improvements
Qualification
Required
Provides technical support by telephone, remote technology, and on-site to computer users statewide
Requests are generally logged into the computerized tracking system before escalation
Records solutions in the solutions database or other forms of documentation
Communicates to the affected parties the status of requests
Provide technical support to statewide users via phone, remote access, and on-site assistance
Investigate, diagnose, and resolve complex desktop, hardware, and software issues escalated from lower-level support teams
Troubleshoot and repair hardware issues, including physical replacement of components and system upgrades (BIOS/ROM updates, firmware flashing, and card replacements)
Analyze system performance, error logs, and diagnostic messages to identify and resolve issues or conflicts
Install, configure, test, and troubleshoot operating systems, applications, and hardware following established procedures
Perform system performance optimization activities such as disk maintenance and configuration tuning to maintain acceptable performance levels
Document resolutions, procedures, and installations in the knowledge base and ticketing system
Communicate request status, resolutions, and technical guidance clearly to users and stakeholders
Coordinate with hardware and software vendors for troubleshooting, product evaluation, and best-practice recommendations
Research, evaluate, and share technical solutions to support department-wide standards and system improvements
Two years of experience supporting desktops in an enterprise environment required
Company
Mavensoft Technologies
Mavensoft Technologies is an IT company providing IT consultancy, development, and staffing services.
51-200 employees
H1B Sponsorship
Mavensoft Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (3)
2023 (9)
2022 (25)
2021 (9)
2020 (10)
Funding
Current Stage
Growth StageLeadership Team
RamaChandra Rao(R.C) Sunkara
CEO
Company data provided by crunchbase