American Fidelity ยท 1 week ago
Senior Account Relations Coordinator
Jersey City, NJ
Full-time
Onsite
Senior LevelAmerican Fidelity is a company focused on providing dedicated support and issue resolution to VIP and high-profile employer groups. The Senior Account Relations Coordinator is responsible for building relationships, acting as a liaison, and offering training and support to ensure a positive customer experience and improve account retention.
Financial ServicesHealth InsuranceInsuranceLife Insurance
Responsibilities
Building and maintaining strong relationships with VIP and high-profile employer groups
Providing dedicated support and issue resolution to employer groups within an assigned territory
Acting as a liaison between employer groups and key internal departments
Ensuring a positive experience year-round for employer groups
Providing solutions that meet customer needs and improve account retention
Maintaining business goals
Offering training and support to both internal and external customers related to administrative processes, tools and services
Qualification
Required
Strong relationship-building skills
Experience in customer service and issue resolution
Ability to act as a liaison between different departments
Experience with billing processes
Ability to provide training and support to customers
Strong communication skills
Ability to improve account retention
Ability to meet business goals
Company
American Fidelity
American Fidelity is a life and health insurance company.
Founded in 1960
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Elizabet Narciandi
Executive Director
Recent News
2025-12-10
2025-11-19
2025-10-23
Company data provided by crunchbase