Carvana · 1 day ago
Specialist, Workforce Management
United States
Full-time
Remote
Entry Level
1+ years expCarvana is a pioneering company transforming the car-buying experience through a fully online platform. The Specialist, Workforce Management will be responsible for monitoring customer experience and optimizing schedules to enhance efficiency within the Care Centers.
AutomotiveAutonomous VehiclesE-Commerce
No H1B
Responsibilities
Interpreting data and making staffing recommendations to improve schedule efficiency
Monitoring call volume and queue performance to achieve ASA/Service Level goals
Producing reports according to deadlines, including but not limited to: attendance, intraday/end of day performance, and other ad hoc reports as assigned
Generating, analyzing, and optimizing schedules on a weekly basis to support the business initiatives such as training, coaching, team meetings, etc
Managing time off, VTO, and OT allocations to align with business needs
Developing strong working relationships with other groups within the organization to ensure efficient and effective problem solving and issue resolution
Other duties as assigned
Qualification
Required
High School Diploma, GED, or equivalent education required
Experience in Aspect, IEX, Verint Impact 360 or other WFM applications
Strong organizational skills with acute attention to detail
Superior interpersonal skills with the ability to communicate clearly and concisely, across and up the organization
Reliable deadline and task management skills
Ability to diagnose, solve problems, and present findings to leadership
Experience working with all levels of management
Ability to execute under pressure in a fast-paced team environment
Enthusiasm and energy to contribute to and thrive in a rapidly growing atmosphere where roles continually adapt as the company evolves
Must be able to read, write, speak and understand English
Preferred
Bachelor's Degree preferred
1+ years Workforce Management experience in a large, 500+ agent, multi-site/multi-channel contact center environment
In-depth understanding of Carvana's customer experience process and procedures
Project management experience
1+ year Aspect software administration experience
1+ year InContact software experience
Bachelor Degree in Finance, Statistics, or other related fields
Benefits
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
A great wellness program to keep you healthy and happy both physically and mentally
Access to opportunities to expand your skill set and share your knowledge with others across the organization
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
Company
Carvana
Carvana is an e-commerce platform that buys and sells used cars.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.16BKey Investors
Stellantis-FsAlly Financial
2025-11-19Post Ipo Debt· $99M
2023-07-27Post Ipo Equity· $225M
2022-02-24Post Ipo Debt· $3.27B
Leadership Team
Ernie Garcia
Founder and CEO
Ben Huston
Co-Founder/COO
Recent News
2026-01-06
Benzinga.com
2026-01-03
Company data provided by crunchbase