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QXO · 1 day ago

Senior Manager, Operational Excellence, Supply Chain Systems & Process Integration

DFW Metroplex

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

QXO is a publicly traded company focused on transforming the building products distribution industry. The Senior Manager will lead the development and optimization of supply chain processes, ensuring effective integration and change management while driving continuous improvement initiatives.

Building MaterialBusiness IntelligenceLogisticsSupply Chain ManagementWholesale

Responsibilities

Lead the development, documentation, and refinement of end-to-end supply chain processes spanning WMS, TMS, and ERP

Partner with the Director to define future-state workflows that enhance accuracy, efficiency, safety, and customer experience

Facilitate cross-functional workshops to gather requirements, identify gaps, and drive alignment on standardized practices

Benchmark internal processes against industry best practices to ensure scalable, modernized solutions

Ensure process designs support enterprise governance and align to the QXO Operating Model

Translate business rules and operational needs into clear functional system requirements

Support configuration, integration design, testing, and validation across WMS, TMS, and ERP modules

Lead UAT planning and execution, ensuring meaningful scenario coverage and operator representation

Partner with IT and implementation vendors to ensure integrations meet workflow, performance, and data-quality expectations

Operate within PMO governance, supporting structured reporting, milestone tracking, and dependency alignment

Develop training materials, SOPs, job aids, and communication plans to prepare branches and DCs for deployment

Lead deployment readiness and cutover activities, ensuring consistent adoption across sites

Coach site leaders, super users, and operational teams on new workflows and digital tools

Engage credibly with branch and DC operators to understand on-the-ground challenges and translate them into scalable solutions

Monitor post-go-live performance, conduct root-cause analysis, and drive stabilization and corrective action plans

Establish and maintain governance structures to ensure adherence to standardized process designs

Build and track KPIs that measure system effectiveness, process compliance, and operational performance

Identify and drive targeted improvement opportunities using Lean, Six Sigma, or other structured methodologies

Review, prioritize, and shepherd field-driven enhancement requests to align with enterprise roadmaps and governance

Assess newly acquired sites to understand current processes, capabilities, and gaps relative to enterprise standards

Develop integration plans to transition new locations onto standardized WMS, TMS, and ERP platforms

Coordinate with Operations, IT, HR, Finance, and Supply Chain to harmonize legacy practices with QXO’s future-state operating model

Support data validation, process harmonization, UAT participation, and go-live stabilization for acquired sites

Serve as the primary business-process liaison for acquisition onboarding, ensuring long-term alignment with enterprise governance

Ensure newly acquired sites understand workflow expectations, data requirements, training standards, and performance metrics

Mentor analysts or project managers supporting transformation and deployment workstreams

Operate as a trusted partner to Operations, Supply Chain, Finance, IT, Customer Service, and vendor partners

Represent the business process team in steering committees, design sessions, and cross-functional working groups

Help build organizational capability in process design, digital tools, and structured problem-solving

Qualification

WMS/TMS/ERP deploymentLean/Six SigmaProcess designOracleSAPManhattanBlue YonderMS DynamicsProcess mappingAnalytical skillsStakeholder managementField credibilityChange managementFacilitation skills