Software Guidance & Assistance, Inc. (SGA, Inc.) ยท 4 days ago
Content Operations Coordinator
New York, NY
Full-time
Onsite
New Grad, Entry Level
$35/hr - $40/hrSoftware Guidance & Assistance, Inc. (SGA, Inc.) is searching for a Content Operations Coordinator for a contract assignment with one of their premier SaaS clients. The role involves monitoring and troubleshooting content ingestion processes, onboarding new partners, and optimizing workflows to enhance data performance.
Information TechnologyStaffing Agency
Responsibilities
Monitor and troubleshoot content ingestion through the Adobe ingest pipeline (using Splunk and AWS S3)
Review job reports, identify errors, and coordinate with contributor relations on fixes
Report system issues to engineering and assist in testing solutions
Manage AWS S3 storage for assisted uploads
Suggest and support automation opportunities to streamline workflows
Onboard new assisted ingest partners, including AWS S3 configuration and workflow training
Provide daily and ad-hoc ingestion activity reports to partners and internal collaborators
Develop clear documentation and training materials
Deliver technical support for tools and systems that impact content delivery
Gather and analyze data to measure ingest performance across content departments
Troubleshoot issues related to file transfers, transcoding, or automated scripting
Identify and implement process improvements to improve reliability and efficiency
Qualification
Required
Experience in media technology, library science, or a similar area at a level equivalent to a degree or comparable experience
Strong technical skills: Excel, AWS (especially S3), JSON/XML, and experience with monitoring machine-generated data
Familiarity with Python and Java
Clear communicator, capable of bridging technical and non-technical discussions with a wide variety of team members
Organized multitasker who thrives under high-volume, high-velocity, deadline-intensive conditions
Bachelor's degree in computer science or a related field, or equivalent experience
Experience supporting technology and asset management systems in digital media
Knowledge of video/image transcoding
Familiarity with creative tools like Photoshop, Illustrator, Premiere, or After Effects
Company
Software Guidance & Assistance, Inc. (SGA, Inc.)
SGA is the technology and resource solutions provider driven to stand out. We are a certified women-owned business.
Founded in 1981
201-500 employees
H1B Sponsorship
Software Guidance & Assistance, Inc. (SGA, Inc.) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (19)
2022 (25)
2021 (41)
2020 (44)
Funding
Current Stage
Growth StageLeadership Team
Peter Taylor
CEO
Andrew Gallagher - CCWP
Senior Vice President - Strategic Partnerships
Company data provided by crunchbase