Prodapt · 4 days ago
Associate Network Engineer
Irving, TX
Full-time
Onsite
Entry Level
2+ years expProdapt is seeking SDWAN network engineers to join their team. The successful candidate will be responsible for maintaining, upgrading, and troubleshooting SDWAN hardware and software systems while providing technical support to customers.
Information TechnologySoftware
Responsibilities
Single point of contact for customer and customer advocates during project implementation phase and customer lifecycle orders (MACDs)
Responsible for overall implementation of the customer design, which includes overseeing of partnering services (i.e. transport)
Interact with both internal and client resources to complete provisioning tasks and negotiate implementation schedule
Creating a project schedule to meet contractual requirements or based on customer needs
Takes over pre-sales documentation, attends client kick-off call and provides technical validation of the solution (from HW and logical/routing perspective)
Provides physical site design and sizes CPE appropriately, align equipment order list with ordered circuit and provides enough performance to handle requested features
Creates customer premise equipment (CPE) configuration utilizing certified standards following engineering and troubleshooting guides
Supports (plans, designs, performs) complex network changes in scheduled events
Provide customer network design and engineering support, responsible for delivering and lifecycle change management support
Setting up HW requirements, designing and configuring network infrastructure and integrating other customer services (or 3rd party)
Participate in Critical outages
Triage tickets for troubleshooting and resolution
Identify circuit issues and create tickets into the appropriate teams and or Vendors
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Prioritizing and managing many open cases at one time
Rapidly establishing a good working relationship with end users
Talking to end users to determine the nature of the problem
Resolving the issues within SLA
Qualification
Required
Associate degree in computer science or related field, or equivalent experience
Knowledge of communication technologies and networking technologies
2+ years of experience in Tier 1, Tier 2 or helpdesk support, or related field
Strong knowledge of IP Core, VoIP, SDWAN, SNA and other advanced communication technologies
Understanding of Managed router services (MRS) and Managed LAN (MLAN)
Excellent problem-solving skills, with the ability to diagnose and resolve technical issues in a timely and efficient manner
Strong communication skills, with the ability to communicate technical information clearly and effectively to non-technical stakeholders
Ability to work independently, prioritize tasks, and manage time effectively
The ability to interact on the phone with the customers and their peers during the implementation and problem determination process
Flexible, analytical mind, problem solver, good time management, and team player
Will be required to work in various shifts (Day and or Night) including holidays and weekends. Overtime as needed
Preferred
Knowledge of Project Management and best practices is advantageous
CCNA/CCNP certification is desirable
Company
Prodapt
Prodapt is the largest specialized player in the Connectedness industry.
5001-10000 employees
H1B Sponsorship
Prodapt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (113)
2023 (32)
2022 (47)
2021 (32)
2020 (73)
Funding
Current Stage
Late StageTotal Funding
$75MKey Investors
ServiceNow Ecosystem VenturesAffirma Capital
2024-07-24Series Unknown
2019-09-09Private Equity· $75M
Leadership Team
Manish Vyas
Managing Director & CEO
Ramanathan J
CFO
Recent News
Morningstar.com
2026-01-08
Morningstar.com
2025-11-05
2025-09-19
Company data provided by crunchbase