IMCS Group · 4 months ago
Perm - Management - Program Manager (Days) Southgate, MI
Southgate, MI
Full-time
Onsite
Senior LevelIMCS Group is seeking a Program Manager in the Adult Behavioral Health Program’s Urgent Care. The role involves managing the implementation of behavioral health programs, ensuring a safe environment for clients, and overseeing staff performance and training.
Staffing & Recruiting
Responsibilities
Manage the implementation of adult behavioral health programs as assigned including the management of Behavioral Health Urgent Care services, Mental Health Rapid Response services, and Intake services
Ensure that program site/s provide a safe, welcoming, and trauma-informed environment for clients, their families and staff
Ensure that clients, families and other guests who visit TGC consistently receive exceptional customer service
Managing staff and department within span of control, including but not limited to: making recommendations with particular weight as to the interviewing, selecting, hiring, and termination of staff; setting and adjusting hours of work; on-boarding and training staff; directing work and assignments; appraising and evaluation of staff work performance; handling of staff complaints and grievances; and disciplining employees
Provide training to Supervisors and program staff as needed
Provide clinical and administrative supervision to Supervisors and program staff as needed
Monitor and provide feedback regarding staff performance
Facilitate the resolution of any potential disciplinary issues
Assist with development of protocols, policies and procedures
Work within established program budgets, and submit financial reports as required by the agency and funding sources
Develop and maintain collaborative relationships with agency staff and community partners
Serve as a liaison with people and organizations in the community
Advocate on behalf of adults and their families to help them meet their needs and improve their quality of life
Participate in the assessment of community needs and service gaps
Work in conjunction with inter-departmental groups to ensure the quality, continuity and consistency of services
Participate in committees, task forces and other work groups within and outside of the agency as assigned
Work collaboratively to identify and eliminate barriers to services, and enhance existing services to meet the needs of adults and families
Responsible for participating in monthly Total Quality Management Committee meeting, actively implement the agency’s quality improvement initiatives within their assigned areas, monitor the implementation and adherence to the established quality improvement initiatives, activities and policies
Participate in program evaluation and program development initiatives
Complete a minimum of 24 hours of program or position specific training annually
Complete clinical and other documentation in a timely manner consistent with agency the policies and procedures
Carry an agency cell phone as needed
Follow a professional code of ethics
Abide by the spirit and letter of the policies and procedures of The Guidance Center
Other duties as assigned
Qualification
Required
Manage the implementation of adult behavioral health programs as assigned including the management of Behavioral Health Urgent Care services, Mental Health Rapid Response services, and Intake services
Ensure that program site/s provide a safe, welcoming, and trauma-informed environment for clients, their families and staff
Ensure that clients, families and other guests who visit TGC consistently receive exceptional customer service
Managing staff and department within span of control, including but not limited to: making recommendations with particular weight as to the interviewing, selecting, hiring, and termination of staff; setting and adjusting hours of work; on-boarding and training staff; directing work and assignments; appraising and evaluation of staff work performance; handling of staff complaints and grievances; and disciplining employees
Provide training to Supervisors and program staff as needed
Provide clinical and administrative supervision to Supervisors and program staff as needed
Monitor and provide feedback regarding staff performance
Facilitate the resolution of any potential disciplinary issues
Assist with development of protocols, policies and procedures
Work within established program budgets, and submit financial reports as required by the agency and funding sources
Develop and maintain collaborative relationships with agency staff and community partners
Serve as a liaison with people and organizations in the community
Advocate on behalf of adults and their families to help them meet their needs and improve their quality of life
Participate in the assessment of community needs and service gaps
Work in conjunction with inter-departmental groups to ensure the quality, continuity and consistency of services
Participate in committees, task forces and other work groups within and outside of the agency as assigned
Work collaboratively to identify and eliminate barriers to services, and enhance existing services to meet the needs of adults and families
Responsible for participating in monthly Total Quality Management Committee meeting, actively implement the agency's quality improvement initiatives within their assigned areas, monitor the implementation and adherence to the established quality improvement initiatives, activities and policies
Participate in program evaluation and program development initiatives
Complete a minimum of 24 hours of program or position specific training annually
Complete clinical and other documentation in a timely manner consistent with agency the policies and procedures
Carry an agency cell phone as needed
Follow a professional code of ethics
Abide by the spirit and letter of the policies and procedures of The Guidance Center
Other duties as assigned
Benefits
Medical, Dental, Vision Insurance
401K
PTO
Paid holidays include: New Year’s Eve and New Year’s Day, Martin Luther King Day, ½ day for Good Friday, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving and the day after (Black Friday), Christmas eve and Christmas Day.
Company
IMCS Group
IMCS Group is an IT, Healthcare, and Professional Staffing Company that helps Enterprises optimize the business value of their Staffing investments and enables them to achieve world-class business performance.
Founded in 2002
201-500 employees
H1B Sponsorship
IMCS Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (16)
2023 (33)
2022 (32)
2021 (47)
2020 (82)
Funding
Current Stage
Growth StageLeadership Team
Satish G Kumar
Founder and CEO
Kathleen Thompson
Diretor Client Partnership
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