Peraton · 1 month ago
Network Operations Tier I Analyst
US-VA-Springfield
Full-time
Hybrid
New Grad, Entry Level
$51K/yr - $82K/yr
0+ years expPeraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking a Network Operations Tier I Analyst to support the Customs and Border Protection (CBP) by providing initial triage of enterprise events and incidents, monitoring network services, and ensuring efficient incident management.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
The Tier 1 Analyst is the NOC first tier of NOC support responsible for initial triage of enterprise events and incidents with the goal of quickly resolving the issue or escalating to NOC Tier 2 support. Includes both customer telephone support as well as electronically submitted requests
Provides polite and friendly customer service
The NOC Tier 1 Analyst will be responsible for monitoring network services and responding to events and alarms, supporting the incident management process, including defining the impact, properly escalating, and resolving incidents
Documents incident status and solutions in incident database tools
In addition, the Tier 1 Analyst will support service and change requests for a highly critical and dynamic WAN/LAN/MAN environment
The NOC operates 24/7/365, the NOC will be staffed with shift schedules and the candidate will a member of a team working one of those shifts
The Tier 1 technicians are part of the NOC Team that collectively work to operate and maintain the Network to meet performance and stability requirements, allowing our customer to meet our business needs
Qualification
Required
Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years experience
Must be a U.S. Citizen
Must have the ability to obtain and maintain a CBP background investigation, which may take up to 12 months to complete
Experience with routing, switching, firewall support, and load balancing
Practical understanding of OSI model layers one through three
Working knowledge of TCP and IP along with the core functions of common network technologies
Experience providing service desk and phone support
Knowledge of Cisco switches and routers
Hands on familiarity with Cisco ASA firewalls
Understanding of F5 load balancer devices
Experience with network monitoring tools
Experience using ServiceNow within a network operations center environment
Understanding of incident, change, problem, and request management processes
Ability to work shift schedules which may include two to four days on site depending on customer needs
Preferred
Cisco Routing and Switching
CCNA Routing and Switching
Familiarity with Riverbed, Netcool, Splunk, and other network monitoring tools
Benefits
Overtime
Shift differential
Discretionary bonus
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
2025-09-25
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