Apply on Employer Site

Garlock Flexibles · 1 day ago

IT Service Desk Specialist

Reno, Reno, NV, US

Full-time

Hybrid

Mid Level

3+ years exp

Garlock Flexibles is seeking an IT Service Desk Specialist to provide IT support for clients both remotely and on-site. The role involves troubleshooting issues, installing and configuring hardware and software, and ensuring exemplary customer service while maintaining compliance with company policies.

Food and BeverageManufacturingPackaging ServicesPrinting

H1B Sponsor Likely

Responsibilities

Install and configure hardware and software

Respond to tickets in accordance with SLA guidelines

Record, track, and document the help desk request problem solving process including actions taken through to the final resolution

Respond in timely manner to requests and issues

Repair and replace equipment as needed

Align endpoints with department security policy

Provide onsite and remote support to end users

Assist in AV setups as needed for meetings

Assist new hire training for basic IT needs

Set up new workstations for users (deploying equipment, checking over account setups)

Heavy use of Windows, Mac OS, iOS and Android devices

Ability to work in Active Directory

Test new technology

Create documentation for staff for training purposes

Resolve Tier 1 support tickets

Extreme Networks Switching knowledge

Lead and participate in projects approved by management that will improve the experience of our customers and colleagues

Identify software and systems that are non-compliant with company, customer, state, and federal policies and provide a solution to become compliant

Perform other duties assisted or needed by request of supervisors/manager

Follow all established safety rules and regulations and utilize required safety equipment

Report defective equipment or unsafe conditions to the appropriate personnel

Maintain work area in a clean and orderly condition

Follow all company Good Manufacturing Practices & Policies

Ability to collaborate and maintain Garlock's commitment to a Food Safe environment

Qualification

Technical supportWindowsActive DirectoryProblem-solvingCustomer serviceBilingual (English/Spanish)DocumentationOrganizational skillsInterpersonal skillsCommunication skills

Required

Provide IT support for clients remotely or at a client site

Find fixes, workarounds, and final solutions by troubleshooting issues while providing exemplary customer service

Must be technically capable and a self-starter with strong organizational and customer service skills

May be required to travel to client sites, work weekends or after hours and work mandatory overtime when necessary

Must have a positive can-do approach and attitude and adapt to change

Required to have effective verbal and written communication skills

Good color vision

Visual acuity to written material as well as product and machinery details

Change priorities as directed

Install and configure hardware and software

Respond to tickets in accordance with SLA guidelines

Record, track, and document the help desk request problem solving process including actions taken through to the final resolution

Respond in timely manner to requests and issues

Repair and replace equipment as needed

Align endpoints with department security policy

Provide onsite and remote support to end users

Assist in AV setups as needed for meetings

Assist new hire training for basic IT needs

Set up new workstations for users (deploying equipment, checking over account setups)

Heavy use of Windows, Mac OS, iOS and Android devices

Ability to work in Active Directory

Test new technology

Create documentation for staff for training purposes

Resolve Tier 1 support tickets

Extreme Networks Switching knowledge

Lead and participate in projects approved by management that will improve the experience of our customers and colleagues

Identify software and systems that are non-compliant with company, customer, state, and federal policies and provide a solution to become compliant

Perform other duties assisted or needed by request of supervisors/manager

Follow all established safety rules and regulations and utilize required safety equipment

Report defective equipment or unsafe conditions to the appropriate personnel

Maintain work area in a clean and orderly condition

Follow all company Good Manufacturing Practices & Policies

Ability to collaborate and maintain Garlock's commitment to a Food Safe environment

A passion for customer service and developing leadership qualities

Some college education, formal training, or equivalent experience

3 years of experience in technical, customer facing capacity

Demonstrates exceptional interpersonal skills

Impeccable problem-solving skills

Ability to own the resolution of reported issues through to completion

Ability to conceptualize and implement new solutions that improve the experience of our technicians and customers

Excellent oral and written communication skills

Strong organizational skills and the ability to handle multiple tasks concurrently

Ability to travel to off-site locations

Preferred

Bachelor's Degree in a related field or certifications that align with front line support

Bilingual (English/Spanish) a plus

Company

Garlock Flexibles

With over 30 years experience in the packaging industry, Garlock is a flexographic printer with a complete converting capability and, has facilities on both the east / west coast.

Founded in 1987

Gardner, Massachusetts, USA

501-1000 employees

https://www.garlockprinting.com

H1B Sponsorship

Garlock Flexibles has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)