Western Governors University · 1 day ago
Senior Manager, Craft Consulting
United States
Full-time
Remote
Mid, Senior Level
$101K/yr - $182K/yr
7+ years expWestern Governors University is committed to building a better future through work-based learning pathways. The Senior Manager for Craft Consulting will oversee a team delivering consulting services to organizations developing apprenticeship programs, focusing on strategic engagement and operational infrastructure.
Higher Education
Responsibilities
Leads collaboration with internal leadership and stakeholders to develop and implement innovative strategic plans that support the delivery and scaling of consulting services
Partners with WGU personnel to leverage internal expertise and amplify Craft’s impact as a services provider
Oversees the end-to-end delivery of consulting services, ensuring strong execution, partner satisfaction, and alignment with organizational goals
Manages and supports the services team through coaching, development, assigning projects, and overseeing performance
Leads the development of templates, playbooks, and other resources to support consistent, high-quality service delivery
Supports revenue growth by sharing and qualifying new funding opportunities and supporting grants personnel with proposals as needed
Creates and utilizes tracking systems for managing, reviewing, and reporting on the Services Team activities
Monitors performance metrics and outcomes to assess impact and drive continuous improvement across consulting engagements
Actively strategizes and seeks opportunities for the Services Team to promote the Craft Connect platform to Services customers
Stays current on industry trends and emerging practices in work-based learning and apprenticeship programs, and consistently communicates relevant insights to the team
Gathers and incorporates customer feedback to refine, improve, and evolve consulting practices and services offerings
Collaborates with internal teams to identify and showcase impactful services work
Implements and oversees sound client management practices, acting as the point of contact for escalated client issues
Qualification
Required
Demonstrated experience designing and implementing programs, budgets, and operational frameworks
Proven ability to manage complex partner or client engagements, including scoping, pricing, delivering services, and ensuring outcomes
Experience preparing and delivering comprehensive reports, visualizations, or presentations for stakeholders
Bachelor's degree in Business Administration, Management, Education, a related field, or equivalent
Seven (7) years of experience in consulting, engagement management, workforce development, higher education, career services, organizational partnerships, or a related field
2+ years of team leadership experience, including coaching, performance management, and developing high-performing teams
Preferred
Master's degree in education, business, public administration, organizational leadership, or a related field
Experience working in an agile start-up or remote environment
Experience writing or navigating complex grant proposals
Experience using CRM or project management tools to track partnerships or projects
Benefits
Bonuses
Medical, dental, vision, telehealth and mental healthcare
Health savings account and flexible spending account
Basic and voluntary life insurance
Disability coverage
Accident, critical illness and hospital indemnity supplemental coverages
Legal and identity theft coverage
Retirement savings plan
Wellbeing program
Discounted WGU tuition
Flexible paid time off for rest and relaxation with no need for accrual
Flexible paid sick time with no need for accrual
11 paid holidays
Other paid leaves, including up to 12 weeks of parental leave
Company
Western Governors University
Western Governors University focuses on improving lives by creating pathways to opportunity for its students.
5001-10000 employees
H1B Sponsorship
Western Governors University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (12)
2022 (30)
2021 (17)
2020 (37)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kauffman Foundation
2025-05-08Grant
Leadership Team
Stephen Herzig
Vice President of Enterprise Solutions
Kacey Thorne
Senior Director, Academic Strategic Initiatives
Recent News
2025-12-02
2025-10-29
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2025-10-03
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