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Mercury Insurance · 1 day ago

Property Claims Specialist Field II

US-TX-Houston

Full-time

Hybrid

Mid Level

$75K/yr - $131K/yr

3+ years exp

Mercury Insurance is a recognized company in the insurance sector, known for its achievements and culture. They are seeking a Property Claims Specialist Field II to investigate, evaluate, and settle moderate Homeowner's property claims efficiently while providing exceptional service to customers.

Insurance

Responsibilities

Investigate and resolve Homeowners claims of moderate complexity in a timely and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes

Ability to perform field inspections at least 50% of work time. (company car provided) This will involve travelling to our customers’ home to conduct on-site inspections, thoroughly investigate coverage and prepare detailed estimate to efficiently resolve their claims

Ability to handle virtual claims. Must have ability to use imagery, and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed

Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate

Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval

Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements

Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion

At times may direct, monitor, and review files handled by independent adjusters to conclusion

Qualification

Property claims experienceEstimating software (Xactimate)Field inspectionsCustomer serviceVirtual claims handlingNegotiation skillsBilingualTime managementOrganizational skillsCommunication skills

Required

Bachelor's degree preferred or equivalent combination of education and experience

Valid driver's license is required

Ability to obtain state specific property claims licensing, as required

Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both

Have prior experience using estimating software like Xactimate

Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation

Are known for clear and professional communication, both written and verbal

3-5+ years equivalent industry experience is preferred

Possess the ability to work independently with limited or no supervision over daily activities required to successfully investigate, evaluate, write damage estimates, negotiate, and resolve property claims

Have a passion for outstanding customer service

Make quality decisions based upon a mixture of analysis, wisdom, experience, and judgment, including the ability to negotiate

Be comfortable with and adaptable to new technology and business tools

Be able to seamlessly transition between various methods of inspection, including physical, video, or photo, to write a damage estimate

Ability to lift and carry up to 50 pounds

Possess strong organizational, time management, and prioritization skills to handle varying workloads due to seasonal volume changes and catastrophes

Be able and willing to work flexible work shifts and may be asked to work overtime, as needs arise

Drive to and from multiple locations and occasionally outside of normal business hours