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Earth · 3 days ago

Remote Care Advisor (Sales Representative)

United States

Full-time

Remote

Mid, Senior Level

$80K/yr - $80K/yr

7+ years exp

Earth is a company dedicated to transforming the end-of-life experience by providing sustainable alternatives to cremation and burial. The Care Advisor role is focused on guiding families through their end-of-life planning, educating them about Earth’s services, and achieving sales targets while maintaining meticulous records and ensuring compliance across multiple states.

Funerals

Responsibilities

Guide families compassionately through their end-of-life decisions, educating them on Earth's unique and sustainable services through online literature, tours, virtual meetings, and personalized phone consultations

Build expertise in both pre-need (planning ahead) and at-need (immediate need) arrangements, understanding and navigating the emotional sensitivities unique to each scenario

Maintain meticulous records in our CRM, managing 60-100+ daily calls, carefully documenting conversations, updating records accurately, and strategically nurturing relationships through thoughtful follow-up emails

Stay current on company policies, insurance licensing requirements, and federal regulations across multiple states, proactively ensuring compliance as Earth expands into new markets

Work a consistent schedule (typically Monday–Friday, 8am–5pm) that also includes periodic evening shifts (5pm–8pm), weekend rotations, and holiday coverage to maintain our commitment to exceptional customer support seven days a week

Qualification

Sales experienceCRM proficiencyCommunication skillsEmpathyMultilingual skillsSelf-motivation

Required

7+ years or more of professional experience, with a focus on sales for 5+ years, is required

Outstanding learning ability and self-motivation to succeed in an independent, self-directed work environment

A proven track record of exceeding sales goals and managing pipeline effectively is crucial

Proficiency with CRM systems (HubSpot or Salesforce preferred) is vital as we navigate our sales process through various software tools integrated with our CRM

Confidence and a reassuring demeanor are critical in making families feel at ease and instilling trust in our service

Reading comprehension and clear communication skills are essential for handling written documentation and asynchronous team interactions

Position requires availability for evening, weekend and holiday rotational shifts

When working remotely, a stable, high-speed internet connection and a quiet workspace are essential

Additionally, proficiency with communication and productivity tools is crucial - you'll regularly use VOIP systems for calls, AI tools for workflow optimization, and Slack for team collaboration

Preferred

Prior experience in end-of-life care is always valued!

A genuine interest in environmental conservation and sustainable practices will resonate deeply with our mission

A current or active life insurance license is not required initially but will be necessary for promotion opportunities (we provide funding and support for obtaining this license)

An impressive track record of making 100+ daily calls for 2+ years, while maintaining your enthusiasm and energy, speaks volumes about your dedication

We highly value multilingual skills - Spanish is particularly appreciated, but we welcome speakers of all languages!