GTM Payroll & HR · 2 weeks ago
Operations Manager – Payroll, Tax & HCM
9 Executive Park Dr, Clifton Park, NY 12065, US
Full-time
Onsite
Mid, Senior Level, Lead/Staff
$85K/yr - $110K/yr
8+ years expGTM Payroll & HR is a growing service-focused organization seeking an Operations Manager in Payroll, Tax & HCM. This role involves overseeing daily operational activities, ensuring compliance, and optimizing processes across payroll and tax services while partnering with various internal teams and IT providers.
Bookkeeping and PayrollHuman Resources
Responsibilities
Oversee daily operational activities across payroll, tax, ASO, and PEO services to ensure accuracy, timeliness, and compliance
Monitor workflows, system performance, and integrations; escalate and coordinate issue resolution with internal teams and outsourced IT partners
Serve as the primary operational liaison for outsourced IT providers, supporting system enhancements, infrastructure needs, and issue resolution
Develop, prepare, and analyze operational reports, KPIs, dashboards, and performance metrics for leadership
Conduct data analysis to identify trends, risks, inefficiencies, and opportunities for continuous improvement
Support tax operations, including monitoring regulatory updates, reviewing exception reports, ensuring timely filings, and assisting with audit responses
Maintain and update process documentation, SOPs, and operational workflows
Coordinate operational projects, including client onboarding oversight, cross-functional initiatives, and process improvement efforts
Monitor compliance with internal controls, operational policies, and audit requirements
Assist with system testing, enhancements, and change management initiatives
Support training and knowledge-sharing efforts within the operations team
Partner with the VP of Operations on strategic initiatives, operational planning, and business continuity efforts
Qualification
Required
Strong knowledge of payroll processes, tax filing requirements, and operational compliance
Experience with payroll/HCM platforms and reporting tools
Advanced proficiency in Microsoft Excel; strong working knowledge of Word, Outlook, and PowerPoint
Excellent report-writing skills with the ability to extract, customize, and present data in clear, user-friendly formats
Analytical mindset with strong problem-solving and decision-making capabilities
Excellent written and verbal communication skills
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Proven ability to work cross-functionally and influence outcomes without direct authority
High level of professionalism and discretion when handling confidential information
8+ years of experience in operations, payroll, tax, or related leadership-support roles within ASO/PEO or similar environments
Hands-on experience with payroll/HCM systems
Preferred
Familiarity with ASO and PEO service models preferred
Bachelor's degree in Business Administration, Accounting, Human Resources, Information Systems, or a related field preferred
Experience coordinating with vendors or outsourced IT partners is a plus
isolved preferred
Benefits
Medical/Dental/Vision
401k
Group Term Life Insurance
Backup Dependent Care
Generous PTO
Birthdays off
Company
GTM Payroll & HR
GTM's success and client satisfaction are based on our industry-leading expertise and an extraordinary level of personal attention for each and every client.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Guy Maddalone
Founder / CEO
Company data provided by crunchbase