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James Avery Artisan Jewelry · 3 days ago

Part Time Sales Team Leader - Arlington, TX

Arlington, TX

Part-time

Onsite

Entry, Mid Level

1+ years exp

James Avery Artisan Jewelry is seeking a Part Time Sales Team Leader for their Arlington Highlands location. The role involves assisting store management with supervision, providing leadership to associates, and ensuring high levels of customer service.

FashionManufacturingRetail

Comp. & Benefits

Responsibilities

Resolves guest issues effectively

Keeps supervisor informed of product, guest, and/or personnel issues

Monitors and approves guest’s returns in accordance with retail policies

Monitors associates guest service levels; provides feedback as needed

Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest owned jewelry

Prepare and review supply order from the JAC warehouse, prepare orders for other items through the applicable purchasing channels

Perform leadership responsibilities for store opening and closing duties

Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales. Coordinates regular associate training and/or seasonal associate training. Delegates assignments to Associates

Assists in the annual inventory process; ensures the process is conducted in compliance with established processes and guidelines. Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, while following company procedures. Notify the appropriate retail and corporate when inventory issues are discovered

Participates and assists in conducting regularly scheduled store meetings

Implements plans to effectively participate in company special events and/or promotions

Develops and conducts team building activities

Monitors product trends and changes in retail and communicates to District Manager

Be fully trained to operate all service equipment including, but not limited to, polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra-sonic unit, small tools and any related chemicals to complete in-store services. Able to train staff to operate all service area equipment and small tools

Ensures product care services meet/exceed operational standards

Perform staging, setup, maintenance and replacement of display items using the visual merchandising guide parameters

Assists store management in maintaining company standards for overall store presentation

Processes employee purchases in the absence of Store Manager or Assistant Manager. or Co-Manager

Ensures company security procedures are used to protect assets

Reviews/creates employee schedules in the absence of Store Manager or Assistant Manager. or Co-Manager

Approves store schedules ensuring schedule follows operational, and budgetary guidelines, and ensures customer service levels are met; if needed

Consistently demonstrates strong written and verbal communication skills; a strong attention to detail and a high degree of organizational skills

Must be able to multitask in a fast-paced environment

Observe all safety regulations; participate in all safety training; report all unsafe conditions to the appropriate company personnel

Adhere to all company policies including attendance guidelines; Freedom from harassment; and all electronic communication guidelines

Assume lead role in absence of other leadership team members

Builds and maintains effective relationships with internal and external stakeholders

Collaborates with the team, both departmental and with cross functional teams to build positive working relationships and establish a high level of trust and credibility throughout the organization

Assist in other areas as assigned by supervisor

Qualification

Customer serviceLeadershipRetail experienceTrainingMultitaskingCommunication skillsOrganizational skills

Required

Assists Store Management with in-store supervision including directing personnel

Provides effective leadership to all associates

Displays the highest level of customer service in all areas

Resolves guest issues effectively

Keeps supervisor informed of product, guest, and/or personnel issues

Monitors and approves guest's returns in accordance with retail policies

Monitors associates guest service levels; provides feedback as needed

Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest owned jewelry

Prepare and review supply order from the JAC warehouse, prepare orders for other items through the applicable purchasing channels

Perform leadership responsibilities for store opening and closing duties

Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales

Coordinates regular associate training and/or seasonal associate training

Delegates assignments to Associates

Assists in the annual inventory process; ensures the process is conducted in compliance with established processes and guidelines

Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, while following company procedures

Notify the appropriate retail and corporate when inventory issues are discovered

Participates and assists in conducting regularly scheduled store meetings

Implements plans to effectively participate in company special events and/or promotions

Develops and conducts team building activities

Monitors product trends and changes in retail and communicates to District Manager

Able to train staff to operate all service area equipment and small tools

Ensures product care services meet/exceed operational standards

Perform staging, setup, maintenance and replacement of display items using the visual merchandising guide parameters

Assists store management in maintaining company standards for overall store presentation

Processes employee purchases in the absence of Store Manager or Assistant Manager or Co-Manager

Ensures company security procedures are used to protect assets

Reviews/creates employee schedules in the absence of Store Manager or Assistant Manager or Co-Manager

Approves store schedules ensuring schedule follows operational, and budgetary guidelines, and ensures customer service levels are met; if needed

Consistently demonstrates strong written and verbal communication skills; a strong attention to detail and a high degree of organizational skills

Must be able to multitask in a fast-paced environment

Observe all safety regulations; participate in all safety training; report all unsafe conditions to the appropriate company personnel

Adhere to all company policies including attendance guidelines; Freedom from harassment; and all electronic communication guidelines

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job

It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job

Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time

The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at James Avery Jewelry

Assume lead role in absence of other leadership team members

Builds and maintains effective relationships with internal and external stakeholders

Collaborates with the team, both departmental and with cross functional teams to build positive working relationships and establish a high level of trust and credibility throughout the organization

Assist in other areas as assigned by supervisor

Pass a background check as well as an alcohol, controlled substance, and illegal drug screen that meets Company standards before beginning