Propark Mobility · 1 day ago
Account Manager - Parking Operations
Middlesex County, MA
Full-time
Onsite
Mid Level
$70K/yr - $80K/yrPropark Mobility is an industry leading company specializing in parking solutions. The Account Manager will be responsible for overseeing daily operations, managing client relationships, and ensuring customer satisfaction while developing team members and maintaining financial goals.
HospitalityParkingRetail
Responsibilities
Develop and train supervisors and line-level employees
Review and approve work schedules to ensure adequate coverage while minimizing expenses
Develop and maintain strong client relations and attend client meetings
Assist supervisors in handling customer complaints and day-to-day operational issues
Manage and submit employee, operations, and payroll reports
Oversee the customer service program to ensure customer satisfaction
Develop budgets and monitor financials to meet business goals
Review and evaluate audits to ensure integrity of revenue control
Ensure compliance with company policies and procedures, as well as those of our client
Respond to operational issues when needed (at times, after normal business hours)
Maintain the highest professional and ethical standards for both our organization and our client
Qualification
Required
Previous parking industry experience, with a hospitality focus also being a top asset
Progressive management experience with front-line team oversight
Management experience in the Parking, Customer Service, and/or Hospitality Industries
Impeccable conversational and written communication skills
Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP
Ability to develop and train supervisors and line-level employees
Ability to review and approve work schedules to ensure adequate coverage while minimizing expenses
Ability to develop and maintain strong client relations and attend client meetings
Ability to assist supervisors in handling customer complaints and day-to-day operational issues
Ability to manage and submit employee, operations, and payroll reports
Ability to oversee the customer service program to ensure customer satisfaction
Ability to develop budgets and monitor financials to meet business goals
Ability to review and evaluate audits to ensure integrity of revenue control
Ability to ensure compliance with company policies and procedures, as well as those of our client
Ability to respond to operational issues when needed (at times, after normal business hours)
Ability to maintain the highest professional and ethical standards for both our organization and our client
Willingness to take on new challenges
Organized, honest and thoughtful
Self-sufficient, resourceful and decisive
Flexible schedule meaning that the position may require working weekends and holidays
Ability to see a challenge as an opportunity and are looking for a position with a chance for growth
Exceptional way with people and achieve extraordinary results
Preferred
Bachelor's degree with a concentration in business is helpful but not required
Established experience with scheduling and payroll is a plus
Benefits
Free Parking!!
Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
Company
Propark Mobility
Propark Mobility provides the most premium, professional, and innovative management services in the parking industry.
Founded in 1984
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$0.4M2014-02-12Seed· $0.4M
Leadership Team
David Schmid
Chief Executive Officer
B
Brian Cannon
Senior Vice President
Recent News
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