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Enterprise Community Partners · 1 day ago

Maintenance Supervisor - ($3,000 Sign-on-Bonus) Richmond, VA.

Richmond, VA

Full-time

Onsite

Senior Level

$30/hr - $35/hr

5+ years exp

Enterprise Community Partners is a national nonprofit dedicated to making a good home possible for families without one. The Maintenance Supervisor will provide leadership and oversight for the physical condition and operational efficiency of the property, ensuring a safe and attractive living environment for residents and a great workplace for associates.

CharityCommunitiesGovernmentNon Profit

Responsibilities

Consistently and genuinely demonstrate the HEROES principles of HELPFUL, ENGAGED, RESPONSIVE, OUTSTANDING, EXCELLENCE and SUCCESS in all activities and interactions

Ensures timely, accurate, and high-quality completion of resident service requests

Contributes to marketing efforts and resident satisfaction by providing excellent customer service; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally

Identifies and completes or oversees completion of routine, preventive, scheduled, and emergency maintenance repairs, as well as general upkeep tasks throughout the community and on all equipment; maintains appropriate logs and records

Effectively manages all maintenance associates; ensures they are fully trained and that all job responsibilities are completed in a timely and efficient manner

Oversees apartment turnovers. Repairs, renovates, paints, and cleans vacant apartments

Ensures that all areas are kept safe, tidy and free of trash, debris and animal waste, including the cleanliness of the dumpster areas, as well as the necessary preparation of dumpsters for trash pick-up

Continuously monitors all areas of the community and grounds to ensure they are properly and safely maintained; advises management of any areas needing attention

Maintains landscaping including watering of the flowers; performs snow removal as needed

Complies with all policies and procedures and external regulatory requirements; ensures solid understanding of operational and human resources policies and procedures

Resolves complex or advanced service issues including sensitive communications with residents

Contributes to the annual budget planning process; maximizes the appeal of the interior and exterior appearance/condition of the property within the parameters set forth in the annual budget; ensures all required and necessary service contracts are in place and renewed annually such to optimize service while minimizing expense; purchases equipment/supplies in accordance with established budgets, and purchasing policies and procedures

Responds timely, appropriately and courteously to emergencies

Develops and delivers formal and informal training to associates throughout the company as assigned

Participates in and attends all required in-service training sessions

Supports other communities as assigned by management

Other duties as assigned

Manages the maintenance department which may include: Senior Maintenance Technician(s), Maintenance Technician(s), Maintenance Apprentice(s), and/or Porter(s). Carries out supervisory responsibilities in accordance with company policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems

Qualification

Supervisory experienceCarpentryPlumbingElectricalHVACEPA CertificationHandPower toolsOrganizational skillsCustomer service orientationBasic computer skillsCommunication skillsInterpersonal skillsAttention to detail

Required

Minimum five (5) years as a maintenance technician or other applicable experience with at least two years supervisory experience

High School Diploma or G.E.D

Extensive knowledge in areas such as carpentry, plumbing, electrical, HVAC, equipment repair, and painting

EPA Section 608 Technician Certification- Type II or Universal Certification (or ability to obtain within 90 days of employment)

Ability to demonstrate proficiency in the use of hand and power tools

Ability to lead, direct, and motivate others to innovate and excel

Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability to manage multiple priorities

Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies

Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and/or documentation

Excellent interpersonal skills. Positive attitude, enthusiasm, and energy. Strong customer service orientation to older adults

Strong attention to detail

Proficiency with basic computer keyboarding and navigational skills

Provide basic tool set

Possess and maintain timely and reliable transportation

When on-call, be ready, available, fit for work, and able to report to the property within 30 minutes of receiving a call