Caesars Entertainment · 1 week ago
VIP Support Coordinator - Full Time (Call Center LV)
Las Vegas, NV
Full-time
Onsite
Entry Level
1+ years expCaesars Entertainment is the largest casino-entertainment company in the U.S. and is seeking a VIP Support Coordinator to provide exceptional service to casino guests and assist with their reservation needs. The role involves handling customer inquiries, booking reservations, and ensuring a high level of service and satisfaction for guests.
Food and Beverage
Responsibilities
Maintains high level of sales and service skills so as to meet department standards on Quality Assurance Monitor, Customer Survey/Feedback, Conversion, Cross Sell and other standards as determined by management
Follows department selling strategies including but is not limited to, rate quoting, sales techniques and multi property and cross selling
Completes daily tasks such as but not limited to booking, changing, or canceling a reservation and cross-selling
Performs various daily tasks such as but not limited to verifying offers, booking, changing, canceling, cross-selling and comping special event and casino reservations. Must be able to perform all said functions for the Las Vegas Region
Prioritizes and handles multiple tasks
Meets department punctuality, attendance and adherence guidelines
Meets department appearance guidelines
Safeguards guest confidentiality and privacy in accordance to company and department standards
Handles all incoming customer and host transactions promptly, efficiently, accurately and professionally
Clearly communicates and demonstrates enthusiastic service
Assists with special projects and/or additional duties as directed by a Supervisor
Follows supervisor/manager directions, special projects or additional duties and adhere to a schedule
Qualification
Required
High School Diploma or equivalent required
1-year Customer Service or Sales experience
Must have stable work history and be computer literate
Must be 21-years of age or older
Must have a pleasant speaking voice and demonstrate strong service skills, enthusiasm, and verbal communication skills
Must possess a friendly demeanor and enjoy interaction with customers, both internal and external
Must be able to read, write, speak and understand English
Must be able to work in high and low stress areas
Must be able to work in close quarters
Must be multi-task oriented
Excellent interpersonal, communications, team building and problem solving skills are required
The ability to calmly handle multiple guest situations
Must be able to work with minimal supervision
Must present oneself in a professional manner
Ability to perform full duties of dexterity and visual perception
Maintain a clean and organized work environment
Proficient in LMS, WINET, GSW, HET CMS, CLU, Scheduler and knowledge of: Golfswitch, Amenities, RSVIP/ProHost
Knowledgeable of all CET properties
Preferred
Knowledge of Windows based PC Applications
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
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