TK Elevator · 1 day ago
Associate Project Manager- Strategic Accounts (Seattle/Salt Lake City)
Kirkland, WA
Full-time
Onsite
Mid Level
$65K/yr - $90K/yrTK Elevator is currently seeking an experienced Associate Project Manager- Strategic Accounts. This role serves as the primary liaison for large, multi-state customer accounts, responsible for managing customer engagement and ensuring satisfaction and compliance with Service Level Agreements (SLAs).
B2BCommercialIndustrialIndustrial EngineeringIndustrial ManufacturingMachinery ManufacturingMechanical Engineering
Responsibilities
Act as the main point of contact for customer engagement across multi-state accounts
Review preventive maintenance (PM) tickets and callbacks daily to ensure timely resolution
Provide customers with a daily ‘down car’ list for each location and schedule repairs to restore service promptly
Schedule and communicate all repairs (billable and non-billable) with customers and branches
Support scheduling of generator and fire service testing to maintain compliance
Review all invoices and billings prior to submission; perform audits for accuracy
Gather and manage purchase orders (POs) from customers on weekly, monthly, quarterly, and annual cycles
Ensure SLA compliance across the entire portfolio and manage all testing requirements
Coordinate and attend weekly, monthly, and quarterly meetings with customers and branch teams; document and distribute meeting minutes
Provide monthly performance and compliance reports for each customer’s location
Manage collections and accounts receivable (AR) for assigned accounts
Support branch teams with customer service needs and change requests (CRs)
Direct superintendents and operations managers to complete maintenance per SLA requirements
Track all communications, meeting minutes, and updates via Smartsheet or similar platforms for customer visibility
Drive proactive communication to eliminate customer complaints related to poor responsiveness
Performs other duties as assigned
Qualification
Required
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from management and customers
Ability to define problems collect data, establish facts and draw valid conclusions
Bachelor's degree or equivalent work experience in elevator/construction industry
Thorough knowledge of elevator equipment and the construction industry; knowledge of installation procedures
Ability to define problems collect data, establish facts and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
Strong knowledge of elevator systems, project coordination, and construction requirements
Ability to read technical drawings and specifications
Excellent communication and interpersonal skills
Familiarity with local, state, and federal code requirements across multiple U.S. regions
Ability to manage multiple priorities in a fast-paced environment
Benefits
Medical, dental, and vision coverage
Flexible spending accounts (FSA)
Health savings account (HSA)
Supplemental medical plans
Company-paid short- and long-term disability insurance
Company-paid basic life insurance and AD&D
Optional life and AD&D coverage
Optional spouse and dependent life insurance
Identity theft monitoring
Pet insurance
Company-paid Employee Assistance Program (EAP)
Tuition reimbursement
401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.
15 days of vacation per year
11 paid holidays each calendar year (10 fixed, 1 floating)
Paid sick leave, per company policy
Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)
Company
TK Elevator
TK Elevator manufactures technology-driven escalators, elevators, passenger boarding bridges, platform lifts, and automatic doors.
Founded in 1970Düsseldorf, Nordrhein-Westfalen, DEU
10001+ employees
H1B Sponsorship
TK Elevator has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (9)
2023 (6)
2022 (8)
2021 (6)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Alat
2025-02-24Secondary Market
2020-02-28Acquired
Leadership Team
Kevin Lavallee
President and CEO, North America and Australia
Jason Harrington
Director Advanced Manufacturing
Recent News
2025-12-11
Company data provided by crunchbase