Helen of Troy · 1 day ago
Accounts Receivable Specialist
El Paso, TX
Full-time
Hybrid
Entry, Mid Level
2+ years expHelen of Troy is a prominent player in the global consumer products industry, and they are seeking an Accounts Receivable Specialist to join their Finance team. The role involves managing accounts receivable duties, including collections, cash applications, and customer invoice research to ensure efficient financial operations.
Consumer GoodsManufacturingRetailShopping
Responsibilities
Responsible for all accounts receivable duties that pertain to the collection, cash applications, and research of customer invoices, payments, and claims
Contacts customers on all past due items such as invoices, claims, billings, etc. Documents all correspondence with customers, whether by phone, e-mail, or fax, related to payment for open items
Identifies, researches, and validates all customer deductions, i.e. claims or short pays, taken on payments. Claims commonly researched are for shortages, pricing discrepancies, promotional allowances, return of resalable merchandise, return of defective merchandise, and various violations
Generates cash batches in the system to facilitate the application of incoming cash receipts
Verifies the accuracy of the payments that have been keyed by the lockbox for all payments
Retrieves any payment remittance information not forwarded by the lockboxes
Researches the individual payments and deductions on each remittance for appropriate coding, value, and accuracy
Perform according to outlined specifications
Processes customer payments received via credit card by submitting confidential information for payment through the banking system
Serves as the departments subject matter expert for credit purposes
Performs all testing in the ORACLE system for credit related transactions, changes, upgrades, etc., which may occur in various ORACLE instances, including test, development, quality assurance, and production
Responsible for conducting any system changes, including updates of the A/R Specialist and Senior Specialist system responsibilities, new account openings, system changes to customer accounts, such as setting up for different invoicing processes or statements, releasing credit orders, and aiding A/R Specialists and Senior Specialists with any system issues on all transactions, i.e., correcting of GL data for credit memos/debit memos, invoices, etc
Provides and ensures that all departmental personnel are trained in the latest aspects and/or changes in the system. Requests system changes from IT to make the AR Specialists’ jobs more efficient
Serves as the main IT liaison for the Helen of Troy Credit Department in the United States, Canada, and Mexico for all requests, fixes, corrections, or changes
Perform according to outlined specifications
Plans own work based on defined objectives set by Supervisor, referring only unusual cases to Supervisor
Retrieves identifying and validating information on all customer claims. Matches customer debit memos with the incoming claims and then appropriately codes based on the description noted on the claim
Ensures proper follow-up with the Customer Service Department, IT Department, Distribution Centers, Sales Field Personnel, Sales Representatives, Freight Carriers, and customers. Processes valid claims for crediting and pursues invalid deductions for repayment
Provides the customer with documentation to help them verify and validate their open balances with Helen of Troy, in addition to electronic statements that are sent monthly
Communicates any exception type issues: old claims, slow paying customers, bankruptcies, repayment concerns, etc. with the Sales Field personnel, which include Sales Representatives, Sales Managers, Sales Directors, and Sales Vice Presidents
Perform according to outlined specifications
Provides information such as open aging reports, invoice copies, Bills of Ladings, proofs of delivery, and credit memos
Reconciles accounts by reviewing aging reports for matching invoices, credit memos, payments, debit memos, etc
Maintains a clean status of accounts receivable for the company
Works in conjunction with the Customer Service or Sales Departments for the creation of extraordinary account receivable items, billings/credit memos to correct the account receivable for any errors in those departments, or in the field
Perform according to outlined specifications
Assignment performed alone using established procedures, referring only questionable cases to Supervisor
Qualification
Required
High School Diploma or General Equivalency Diploma and specialized or technical training
2+ years in related experience
Authorized to work in the United States on a full-time basis
Good oral and written English communication skills
Able to articulate and understand persuasive writing to perform the minimum standards of their duties
Working knowledge of shipping, receiving, order production, credit, collections, cash receipts and applications, claims investigation, promotions, and compliance issues
Able to work in a high speed and a highly stressful environment
Able to meet multiple deadlines while ensuring minimal errors
Requires communication with all levels of personnel at the corporate level, the customer base level, and with Sales Representatives
Office skills to include: Typing WP 40 words per minute, Filling, Organizational Skills, Data Entry, Document Control, Faxing, Copying, 10 Key and Touch Skill
Specialized Areas Skills in Training & Development, Accounting, Accounts Receivable, Invoicing, Collections, Item Master, Oracle Trade Management, Oracle Business Intelligence
Benefits
Salary + Bonus
Healthcare
Dental
Vision
Paid Holidays
Paid Parental Leave
401(k) with company match
Basic Life Insurance
Short Term Disability (STD)
Long Term Disability (LTD)
Paid Time Off (PTO)
Paid Charitable (volunteer) Leave
Educational Assistance
Company
Helen of Troy
Helen of Troy is a consumer products company that designs, develops beauty products personal care and housewares.
1001-5000 employees
H1B Sponsorship
Helen of Troy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (9)
2023 (7)
2022 (14)
2021 (15)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2024-02-20Post Ipo Debt· $1.5B
1982-08-13IPO
Leadership Team
Brian Grass
CFO
Recent News
2025-11-26
2025-10-29
Global Cosmetics News
2025-10-14
Company data provided by crunchbase