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William Blair · 1 day ago

Manager, Technology Services

New York, New York

Full-time

Onsite

Mid, Senior Level

$126K/yr - $210K/yr

8+ years exp

William Blair is a Premier Global Partnership that has delivered trusted advice for nine decades. The Manager of Technology Services will oversee technology support staff, ensuring efficient end user technical support and the development of technical support plans across various regions.

BankingFinanceWealth Management

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Manage a distributed local support team that may be across various remote offices

Partner with CTS Teams and WPS to coordinate technology support activities with infrastructure and local facilities teams

Determine staffing needs and administer human resources policies, including hiring, compensation, performance reviews and training

Develop and maintain a detailed understanding of firm and business unit technology support needs. Provide input on the development of short- and long-term technical support plans. Ensure appropriate resources and skillsets to operationalize plans and achieve service level objectives and system availability

Assist with the development of standards, policies, and procedures for local technical support activities. Help define support workflows, ticketing processes, and documentation requirements. Incorporate risk controls into procedures and ensure that required IT security protocols are clearly defined and executed. Audit procedures on a regular basis for improvement opportunities

Monitor service level metrics and status of escalated technical issues to ensure appropriate level of support and identify technical trends and concerns. Report on issues and key performance indicators to IT and business unit management

Manage and develop IT support staff to achieve consistent high-quality results and excellent problem solving skillsets measured by key performance indicators relevant to their roles

Serve as an escalation point for significant IT operational or risk issues for respective office assignments or regions. Review reports on issue resolution to identify enhancements, tools and/or changes to prevent future incidents

Develop and manage vendor relationships to facilitate issue resolution. Ensure vendors adhere to established service level agreements

Evaluate trends in technology support and their impact to William Blair IT environment

Ensure all activities are in compliance with applicable rules, regulations, policies and procedures

Additional responsibilities as requested

Qualification

Technical support managementCore technologies expertiseProject managementFinancial services experienceTeam leadershipProblem resolution skillsCollaboration skillsAttention to detailCommunication skills

Required

Bachelor's Degree in IT related field required

8+ years of experience in core technologies, with a focus on technical support or systems administration required

5+ years of previous management experience required

Demonstrated success in leading a team of IT support professionals

Excellent project management and prioritization skills

Ability to collaborate across multiple functions

Attention to detail and quality

In-depth technical knowledge and training in multiple key elements (data/voice communications, servers, networks, desktop) of the firm's computing environment

Detailed knowledge of core technology industry trends and best practices

Strong written and verbal communication skills

Excellent problem resolution skills

Preferred

financial services industry experience preferred

Benefits

Medical, dental and vision coverage

Employer paid short & long-term disability and life insurance

401(k)

Profit sharing

Paid time off

Maven family & fertility benefit

Parental leave (including adoption, surrogacy, and foster placement)

Other voluntary benefits

Company

William Blair

Glassdoor4.2

William Blair is a global investment banking and asset management firm.

Founded in 1935

Chicago, Illinois, USA

1001-5000 employees

http://www.williamblair.com

H1B Sponsorship

William Blair has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (10)

2024 (17)

2023 (20)

2022 (20)

2021 (29)

2020 (20)