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ICE · 1 day ago

Technical Consultant (Investor Setup)

Atlanta, GA

Full-time

Onsite

Senior Level

5+ years exp

Intercontinental Exchange, Inc. is seeking a Technical Consultant to manage the implementation and execution of Encompass Document Solution forms for Investor Partners. This role involves collaborating with internal teams and Investor Partners to ensure project requirements are met and maintaining high standards of quality and service.

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Responsibilities

Leverage mortgage industry expertise to assist Investor Partners in the use of the Ice Mortgage Technology software solutions

Oversee, coordinate and manage all aspects of the Investor Setup process for new and existing Investor Partners

Collaborate with Investor Partners to resolve complex problems in a timely manner and assist to ensure business requirements are validated and escalated as required

Work with internal teams to communicate and document project requirements and expectations effectively

May supervise day to day work of junior level employees without formal management role

Participate in cross-functional meetings as an analytical or procedural expert representing their team

Manage projects in accordance with Investor Setup workflow

Ensure project milestones are completed to achieve deliverables

Documented all aspects of the project accurately and completely in CRM system

Record and maintain accurate timecard records as required

Drive service level attainment

Maintain and promote consistent and professional behavior in all written and oral communications

Continual achievement of quality partner satisfaction standards

Understand and follow company and department policies and guidelines

Qualification

Mortgage industry experienceProject ManagementDesktop loan origination applicationsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointAnalytical skillsEffective presentation skillsCommunication skillsTeamworkCollaboration