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Fanatics · 2 days ago

Seasonal Customer Service Agent

Denver, CO

Full-time

Onsite

Entry Level

$27/hr - $27/hr

2+ years exp

Fanatics is building a leading global digital sports platform, and they are seeking a Seasonal Customer Service Agent. This role involves interacting with customers to provide information, resolve inquiries, and ensure complete customer satisfaction, primarily for Fanatics Betting & Gaming customers.

eSportsManufacturingRetailSporting GoodsSports

Responsibilities

Act as the front line of Fanatics by communicating directly with customers through emails, chats, and phone calls

Help share customer insights and trends to all areas of the business including product, marketing, and operations

Resolve all customer issues, questions, incidents, complaints, etc. in a timely and professional manner and to the complete satisfaction of the customer

Act as a subject matter expert and mentor for investigative staff and as a department liaison with other business departments

Assist management and internal teams with ad hoc requests and escalations

Recognize possible suspicious, fraudulent or AML activity and partner with the Fraud team to resolve

Recognize possible payment (deposit & withdrawal) related concerns and partner with the Payments team to resolve

Stay up to date on latest industry trends and internal policies and procedures to make sure customers are getting consistent top tier support

Qualification

Customer service experienceGaming processesSalesforce proficiencyMicrosoft Office proficiencyAnalytical thinkingInvestigative curiosityAttention to detailOrganizational skills