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Capital Farm Credit · 1 day ago

Consumer Loan Administrator II

College Station, Texas

Full-time

Onsite

Entry Level

1+ years exp

Capital Farm Credit is the largest rural lending cooperative in Texas, serving 192 counties through nearly 70 credit offices. The Consumer Loan Administrator II is responsible for loan administration, loan accounting, content management, credit support, and other office administration work on a daily basis.

BankingFinancial ServicesInsurance

Comp. & Benefits

Responsibilities

Provides excellent customer service on a consistent basis by answering and resolving customer inquiries, with some occasional assistance required

Facilitates communication between internal departments and external parties

Researches and resolves issues with limited assistance

Sends the loan application(s) to applicants based on initial interview

Develops, organizes, and reviews completed loan applicant information

Enters pertinent loan data into loan origination systems

Ensures accuracy and completeness of applicant information in the loan origination system, with occasional oversight

Receives and reviews financial information submitted by applicants in compliance with lending requirements, including but not limited to, tax returns, balance sheets, income verification, asset and debt documentation

Identifies gaps in the financials submitted and communicates additional needs with applicants

Uploads complete financial package for review by underwriting department

Requests and gathers required documentation and orders real estate appraisals

Maintains knowledge of earnest money contracts, title commitments, county clerk searches, recorded real property documents and county appraisal district information

Facilitates interest rate locks on loans prior to closing

Initiates closing process with closing department

Develops and maintains foundational knowledge of residential construction processes with an ability to explain the construction requirements, procedures, and expectations

Requests and reviews construction related documents including but not limited to, construction agreements, building plans and specifications, and builder’s risk policies

Process all residential construction loans within defined procedures

Communicates recommended loan terms, conditions, and collateral positions consistent with the request, and sets clear expectations

Coordinates loan closing dates and logistic specifics with applicants

Assists consumer lending team with sales pipeline management

Develops and maintains a basic level knowledge of association product offerings and partnership offerings with an ability to discuss products with customers before referring to lending staff

Maintains foundational knowledge of consumer lending regulations and ensures compliance is met accordingly

Administers various reports as required

Knowledge of required procedures, policies, processes, and regulations with an ability to research and apply them with some oversight

Demonstrates knowledge of, and ability to use, association programs and systems used in lending and office administration

Tracks and monitors due dates of various milestones within the loan origination process

Communicates and coordinates efforts between all parties involved to ensure timelines are met

Work closely with consumer lending team to build productive relationships with current and prospective customers based on mutual trust and respect

Assists with general office administration, operates a variety of standard office equipment, and performs other duties as assigned

Qualification

Loan administrationNMLS LicenseCustomer serviceAccounting systemsFile management

Required

High school diploma or equivalent

One (1) to three (3) years' experience in loan administration, office operations or customer service in the financial services, mortgage, or title insurance industry, or experience deemed equivalent at the discretion of Capital Farm Credit

NMLS License required

General knowledge of accounting/financial systems

General knowledge of computer systems and office equipment used for file management and file classification practices