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ParsonsKellogg · 1 day ago

System Administrator, Staff

US - VA, Chantilly

Full-time

Onsite

Senior Level, Lead/Staff

$87K/yr - $152K/yr

1+ years exp

Parsons is a leader in developing cutting-edge solutions for the Department of Defense and Intelligence Community. They are seeking a System Administrator to maintain IT systems, support day-to-day operations, and resolve service desk issues while ensuring system integrity and efficiency.

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Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides Tier 1 (Service Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers

Provides technical support and guidance to all usersCreates and tracks incident tickets to resolution

Escalates and routes incident tickets to the proper groups to resolve issues

Track metrics for incident tickets and watch for trends

Troubleshoot hardware/software interface and interoperability problems

Implements and maintains both Windows and Linux systems, applications, and security configurations

Relies on knowledge and professional discretion to achieve goals

Strong ability to produce and maintain varied technical documentation

Develop and document Service Desk Standard Operating Procedures (SOP)

Work as part of a security incident response team as needed

Follow Operations and Maintenance (O&M) and build Tactics, Techniques and Procedures (TTPs) and Standard Operating Procedures (SOPs) for service desk performance

100% onsite is required in Colorado Springs, CO

All other tasks as assigned by the IT manager

Qualification

Windows systemsLinux systemsInformation Assurance certificationCloud ComputingNetworking technologiesService Desk supportTechnical documentationDevOps toolsContainerization technologiesActive DirectoryCommunication skills

Required

Provides Tier 1 (Service Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems

Provides support for the escalation and communication of status to agency management and internal customers

Provides technical support and guidance to all users

Creates and tracks incident tickets to resolution

Escalates and routes incident tickets to the proper groups to resolve issues

Track metrics for incident tickets and watch for trends

Troubleshoot hardware/software interface and interoperability problems

Implements and maintains both Windows and Linux systems, applications, and security configurations

Relies on knowledge and professional discretion to achieve goals

Strong ability to produce and maintain varied technical documentation

Develop and document Service Desk Standard Operating Procedures (SOP)

Work as part of a security incident response team as needed

Follow Operations and Maintenance (O&M) and build Tactics, Techniques and Procedures (TTPs) and Standard Operating Procedures (SOPs) for service desk performance

100% onsite is required in Colorado Springs, CO

Must have a Bachelors Degree in Computer Science/Engineering or other relevant Engineering field from an accredited university with 1-4 years of experience

Top Secret (TS) security clearance with eligibility for Secret Compartmented Information (SCI)

Willingness to submit to a Counterintelligence polygraph to achieve SAP security Clearance within 6 months of hire

Possess a DoD 8140.03/8570.01 Information Assurance Technical II certification or able to obtain within 6 months of hire: Cisco Certified Network Associate-Security (CCNA-Security), Cybersecurity Analyst Plus (CySA+), Global Industrial Cyber Security Professional (GICSP), GIAC Security Essentials (GSEC), CompTIA Security+ (Security+), Certified Network Defender (CND), or Systems Security Certified Practioneer (SSCP)

Must have the ability to work in a fast paced, dynamic environment and effectively interact with numerous DOD, military/civilian personnel and industry partners

Working knowledge of Microsoft Office (Word, PowerPoint, and Excel)

All other tasks as assigned by the IT manager