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Eyemart Express · 1 day ago

Front Desk Optometrist’s Tech PT Oshkosh, WI #291

Oshkosh, WI

Full-time

Onsite

New Grad, Entry Level

Eyemart Express is a leading optical retailer founded to deliver quality eyewear and services. The Front Desk Optometrist’s Technician will assist the store Doctor with patient services, perform pre-test procedures, and manage customer interactions to ensure exceptional service and satisfaction.

E-CommerceEyewearRetail

Responsibilities

Provide exceptional customer service to all patients

Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges

Compute and process payment transactions/refunds using the in-house Point of Sale system

Perform other administrative tasks as assigned

Process insurance claims efficiently

Maintain up-to-date knowledge of products

Create and maintain patient files, following company and HIPAA policies regarding confidentiality

Input customer information into the computer system accurately

Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings)

Sign-in patients. Call and clearly document any insurance eligibility information before any services are provided. Make and maintain patients’ charts per local Doctor specifications. File patient charts daily

Perform a thorough “pre-test” as directed by the local Doctor. For example: NCT, auto-refraction, auto-keratometry, color test, brief medical history, visual acuity, load phoropter, etc. Follow the local pathogen control policy as set by the local Doctor

Order and receive contact lenses. Call customers daily for pick-up, job status, and any special order or production delays. Deliver contact lenses to patients. Assist with inventory control, for example, receiving stock, maintaining the merchandising, monthly inventory, and loss prevention