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Renasant Bank · 1 day ago

Branch Manager

Pontotoc, MS

Full-time

Onsite

Mid, Senior Level

3+ years exp

Renasant Bank is seeking a Branch Manager to enhance the branch experience for customers and employees. The role involves leading and coaching staff in areas such as customer engagement, sales execution, and operational excellence, while also driving growth and achieving sales and service goals.

BankingConsultingFinancial Services

Responsibilities

Ensure best in class customer experience by implementing, coaching and developing branch teammates on our service excellence standards

Implement Understanding You Customer Engagement model consistently through coaching, role modeling, and developing branch teammates

Achieve consistent and balanced branch results in deposit growth, loan growth through referrals, branch income and noninterest expense management and the sale of other bank products and services

Maximize sales opportunities by developing new business and maintaining existing relationships, including business development calls and representing the bank at community and customer events

Hold individuals and team accountable to achievement of their sales, service and operations objectives to include individual loan growth goals when applicable

Create a daily individual and branch/team level focus on deepening customer relationships and consistent execution of service standards, customer retention, etc

May be responsible for the development of small business and consumer loans (i.e. management of customers through the loan process from origination to closing) as well as effective overall portfolio management for an individual book of business

Carry ultimate responsibility for all operational functions and procedures for the branch, including but not limited to retail processes, audit matters and retail documentation, and when applicable, may supervise an assistant branch manager who will oversee these responsibilities, and engaging and communication with the Retail Branch Administrators, among others

Maintain a culture of risk management, including but not limited to managing operational losses, controllable losses and controllable expenses for the branch

Manage branch team, including but not limited to hiring, scheduling, coaching, discipline, performance development (or improvement), identifying and scheduling learning and development opportunities aligned with core values and behaviors

Serve as a backup to the internal customer needs as branch staffing requires

May supervise one or more individuals who supervise other employees and/or processes in the branch and/or have oversight for multiple branches

Responsible for facility management, including but not limited to maintenance needs and security, opening and closing procedures

Perform other related duties as assigned

Qualification

Retail banking experienceBusiness development experienceDirect lending experienceLeadership experienceAnalytical skillsCommunication skillsProblem-solving skillsTechnology proficiencyTeam managementAttention to detailTime managementOrganizational skills

Required

High school diploma or equivalent

Minimum of 3 years of retail banking experience, or comparable experience deemed transferable

Minimum of 2 years of leadership/coaching experience and successful personal sales experience in a customer facing role

Effective written and verbal communication skills

Ability to solve problems and make decisions quickly and effectively to positively impact the business and the customer experience

Ability to manage a diverse team with a strong sense of teamwork; ability to work cooperatively in a team environment as well as partner with other lines of business

Attention to detail with strong record of accuracy in handling of transactions

Comfortable using a variety of technology software products to process transactions

Strong analytical skills and attention to detail with strong record of accuracy in handling of transactions

Ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes

Proven time management and organizational skills, ability to effectively handle multiple priorities and adapt effectively as business needs and pace changes

Ability to travel for business development and market meetings, as well as travel required for training and development opportunities

Preferred

College education preferred, but not required

Minimum of 1 year business development experience preferred

If branch has a lending growth goal in excess of $500,000: Minimum of 3 years of direct lending experience including small business and consumer lending product or equivalent experience working in a credit related function and; Demonstrated ability to read, analyze and interpret balance sheets and income statements