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Wicket · 1 day ago

Customer Operations Specialist

United States

Full-time

Remote

Senior Level

5+ years exp

Wicket is a biometric software provider that enables sensational event experiences for fans, guests, and staff at live events and facilities. The Customer Operations Specialist will be responsible for ensuring the highest level of service and support for existing customers, as well as managing onboarding and deployments.

Computer Software

Responsibilities

Work directly with existing customers to provide prompt, accurate and reliable feedback on the day-to-day operations of their Wicket deployments

Help guide new customers through the entire deployment process. You will be the go-to source for getting them up and operational

Provide technical support for both Clients and the Wicket Team

Assist the Wicket Sales and Operations Team with pushing new deployments and expansion of existing customers

Collaborate with the Wicket Product Team to provide key customer feedback to help ensure development is informed by real-world input

Operate as the liaison between the customer and the other Wicket teams to ensure the smooth operation of all Wicket products

Qualification

Customer SuccessDeploymentsIT NetworkingAccess ControlTechnical SupportCommunicatorHighly OrganizedTechnology AptitudeCustomer Service Mentality

Required

5+ years of demonstrated performance in a client-facing Customer Success, Deployments, Operations, Live Events or related role

Experience working with both hardware and software-based products, ideally in spaces such as access control, ticketing, payments, and/or concessions

Hands-on experience working on customer-facing deployment activities

Understanding of IT networking, iOS hardware and software products, app and software development are key skills

A very strong customer service mentality

Either a bachelor's degree or a college degree in a technology-related field is preferred

Company

Wicket

Wicket is a facial authentication platform provider that enables sensational event experiences through facial ticketing, payments access control, and credentialing.

Founded in 2020

Cambridge, Massachusetts, USA

11-50 employees