SoTalent ยท 1 day ago
Automotive Claims Adjuster
Phoenix, AZ
Full-time
Onsite
Entry Level
$55K/yr - $92K/yr
1+ years expSoTalent is a leading insurance organization seeking an Auto Physical Damage Claims professional to handle complex auto claims. This role focuses on coverage analysis, liability determination, negotiation, and providing high-quality member and partner engagement.
Staffing & Recruiting
Hiring Manager
Raja Panneerselvam
Responsibilities
Investigate highly complex auto claims to determine coverage, liability, and physical damage, including total loss evaluations
Assess comparative negligence and negotiate liability with claimants and adverse carriers
Identify coverage issues, review loss history, and initiate special investigations when appropriate
Gather and analyze claim information through police reports, recorded statements, and witness interviews
Ensure regulatory compliance while evaluating damages and determining fair settlement values
Negotiate first- and third-party physical damage settlements within authority limits, including storage charge resolution
Manage a dynamic caseload through proactive problem-solving, sound decision-making, and effective prioritization
Maintain thorough, well-documented claim files supporting investigation, evaluation, negotiation, and settlement decisions
Partner with internal teams, vendors, and external stakeholders to drive efficient claim resolution
Deliver exceptional service through clear communication across multiple channels, including digital tools
Apply strong knowledge of auto physical damage claims, policy interpretation, and claims handling procedures
Support catastrophe response efforts, including on-call rotations, extended hours, and potential travel during CAT events
Assist with workload surges and contribute beyond core responsibilities as business needs evolve
Ensure all claim activities align with risk management, compliance, and control standards
Qualification
Required
High School Diploma or equivalent
2+ years of customer service experience
1+ year of experience handling auto liability claims of low to moderate complexity
Ability to obtain and maintain an insurance adjuster license within required timeframes
Working knowledge of auto liability coverage, policy interpretation, and applicable state regulations
Strong investigation, negotiation, communication, and conflict-resolution skills
Proven analytical, organizational, and multi-tasking capabilities
Ability to assess risk and determine appropriate claim outcomes
Preferred
Bachelor's degree
Active adjuster license
Recent experience handling multi-vehicle liability claims involving comparative negligence
Familiarity with claims management systems (e.g., Guidewire ClaimsCenter)
Experience interpreting liability, physical damage, and UM/UIM property damage coverage
Exposure to arbitration, subrogation, and dispute resolution scenarios
Military service experience or affiliation
Company
SoTalent
At SoTechTalent, we specialise in connecting forward-thinking tech companies with world-class talent.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase