Ann & Robert H. Lurie Children's Hospital of Chicago · 1 day ago
Manager Ambulatory Support- South Region
New Lenox, IL
Full-time
Onsite
Mid Level
$83K/yr - $137K/yr
3+ years expAnn & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care and is seeking a Manager for Ambulatory Support. This role involves coordinating day-to-day Point-of-Service support activities in ambulatory clinics, managing teams, and ensuring excellent customer service while collaborating with various stakeholders.
ChildrenHealth CareHospitalMedical
Responsibilities
Responsible for leadership, direction and coordination for the ambulatory and selected ancillary Point of Service support services functions with 24 accountability. Supplements staffing routinely for additional support to the point of Service team in ambulatory and ancillary areas as needed. Promotes growth and development of staff through counseling, recognition, and feedback
Fosters and facilitates customer-oriented communication and service excellence. Directs team members in communicating with one another, and serves as a conduit for information that flows from the team to other organizational wide departments
Responsible for the human resource functions of recruitment/selection and retention, ensuring that staff are scheduled for optimal coverage, orientation/training, day to day delegation, monitoring of work activities, performance evaluation, and progressive discipline when applicable. Administers all ETA/payroll functions for support staff across the cluster
Coordinates with all stakeholders including Revenue Cycle to ensure all collections are processed appropriately and documented within the E.H.R. as outlined in training. Ensuring the Point of Service teams are securing all PHI including financial information for our families as outlined and trained
Work with Point of Service teams to ensure financial goals are monitored and met. Also collaborates with Point of Service teams to identify any variances in their collections
Assists in the implementation, monitoring and analyzing of systems for patient scheduling, ancillary testing and effective monitoring of patient collections. Serves as resource person in ensuring appropriateness of ancillary scheduling templates
Assists Director in preparing annual departmental operating and capital budgets. Monitors progress, reports and justifies any significant variance which occurs. Monitors expenses to enhance fiscal performance. Administer all ETA/payroll functions for the department
Review charge logs and reconcile charge questions with Patient Financial Services. Coordinate with Director in maintaining department charge master
Assists in new program development with the Director. Oversees and manages quality improvement activities and customer service initiatives related to ambulatory operations and POS staff and coordinates quality review for other POS areas
Participates in the development, implementation and monitoring of customer services standards and evaluation of performance improvement for the facility
Identifies opportunities for growth, process improvement and cost containment
Participates in and serves as the Ambulatory/Ancillary representative in a number of groups related to organization-wide projects
Develops and implements systems and process training of POS and other ambulatory staff in conjunction with Director and training team
Functions as Ambulatory Super-User for all Ambulatory-related Epic modules, Scheduling, POS, Templates, Epicare, and Clarity
The authority to hire, separate, promote, demote, write and administer performance evaluations
Other job functions as assigned
Qualification
Required
High school diploma required
Minimum of 3 years of supervisory experience in a healthcare environment required
Excellent communication/listening skills
Ability to make quick, accurate decisions on a daily basis
Knowledge of medical terminology, third party billing, and managed care requirements
Proficient computer skills and aptitude
Substantial interpersonal skills sufficient to work effectively with pediatric patients, families, physicians, nursing and other allied health and medical center personnel
Good analytical ability
Excellent organizational skills
Preferred
Bachelor's degree preferred
Benefits
Medical, dental and vision insurance
Employer paid group term life and disability
Employer contribution toward Health Savings Account
Flexible Spending Accounts
Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
403(b) with a 5% employer match
Various Voluntary Benefits
Supplemental Life, AD&D and Disability
Critical Illness, Accident and Hospital Indemnity coverage
Tuition assistance
Student loan servicing and support
Adoption benefits
Backup Childcare and Eldercare
Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
Discount on services at Lurie Children’s facilities
Discount purchasing program
Company
Ann & Robert H. Lurie Children's Hospital of Chicago
Ann & Robert H. Lurie Children's Hospital of Chicago is the largest pediatric healthcare provider in the region with a 130 year legacy of excellence.
1001-5000 employees
H1B Sponsorship
Ann & Robert H. Lurie Children's Hospital of Chicago has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (19)
2023 (30)
2022 (16)
2021 (17)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$13.95MKey Investors
Baby Safety FoundationNational Cancer InstituteAce Hardware
2025-10-07Grant
2024-11-04Grant· $3.7M
2019-09-27Grant· $0.25M
Leadership Team
Audrey Rosenblatt
CRNA Manager
Recent News
2025-10-07
2025-07-16
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