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COPE Health Solutions · 1 day ago

Float Workforce Development Program Manager & Career Coach (Health Care Instructional Leadership)- Irvine,

Irvine, California

Full-time

Onsite

Entry, Mid Level

$70K/yr - $75K/yr

1+ years exp

COPE Health Solutions is a national tech-enabled services firm focused on transforming health care delivery. They are seeking a Float Workforce Development Program Manager & Career Coach to manage day-to-day operations at multiple Health Scholar sites, ensuring effective program operations and participant mentorship.

ConsultingHealth CareProfessional Services

Responsibilities

Actively recruit and ensure a strong pipeline of diverse Health Scholar candidates on an ongoing basis by attending recruitment events such as fairs and presentations, cultivating relationships with campus career centers, professors, counselors and others, engaging student organizations through presentations, flyers and other potential opportunities

Provide direct supervision to program participants (typically 50-200), as the sole Program Manager at client site, including providing mentorship, coaching and professional development opportunities

Manage and actively improve or implement on-site program operations at client site, including quarterly training for scholars, departmental operations, scholar recruitment activities, facilitating meetings and professional development workshops, and major projects such as seasonal programs

Build and manage relationships with key hospital client executives and staff to ensure ongoing success of current programs and future growth through regular meetings, committees, daily rounding

Conduct quantitative and qualitative analyses on program metrics to effectively report service line impact, risks to clients, and to identify opportunities demonstrate value to client partner

Plan for future client growth by raising opportunities for opening additional clinical and administrative departments for participant rotations with client executives, as appropriate

Engage with Account Principal and other team members to identify and pursue opportunities to add value to client through value-based payment, population health management, PMO, Process Improvement or other services offered by our firm

Support firm wide business development through activities such as participating in market research or contributing to an article or other BD collateral

Proactively identify and mitigate risks by addressing complaints or concerns from clients, staff and/or program participants. Risks may include HIPAA issues, compliance, background checks, policy violations and more. Elevate high risk complaints or concerns to management

As time and program performance allow, engage as a billable team member for consulting projects engaged with the client

Display sound judgement, professionalism, and strong conflict-resolution skills, modeling these behaviors for our program participants

Ensure compliance with all local, state and federal regulations, client site-specific policies and ethical standards

Carry out all other responsibilities, tasks and projects as assigned

Qualification

People managementRecruitmentProject managementHealth care experienceMicrosoft OfficeInterpersonal skillsCommunication skillsMentoringConflict resolution