TP · 1 day ago
Call Center Client Solutions Account Manager
United States
Full-time
Remote
Senior Level
5+ years expTP is a global, digital business services company that delivers advanced, digitally powered services to help the world’s best brands. The Client Solutions Account Manager will oversee the execution of organizational strategies, foster strong relationships with clients, and ensure high-level performance metrics are met while serving as a trusted advisor.
CRMCustomer ServiceOutsourcingTechnical Support
No H1B
Responsibilities
Accountable for the financial and operational results (key metrics), as well as the development, implementation and communication of budgets, targets and business objectives for each site
Point of escalation between client and TP leadership
Maintain direct contact with assigned client on a regular basis
Understand and oversee documentation of all clients’ needs and deliverables to ensure a high level of service delivery
Understand and oversee client contract specifications on a consistent basis
Communicate operational results to client and executive management using standardized reports and MIS, frequent verbal updates and participation in management meetings and operational review processes
Develop management standards, guidelines, policies, and procedures in conjunction with client needs and organizational strategies
Establish current and long range goals and objectives while providing strategic direction for the sites and site managers reporting directly to them in conjunction with the organization through leadership and operational management
Manage the performance, development, and succession plan of diverse management and work force
Coordinate with internal resources such as operations and all other internal departments (IT, HR, Client Services, Payment Processing, Finance, etc.) to resolve client issues and complete client requests
Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary departments and/or key stakeholders
Coordinate and lead all scheduled client conference calls to discuss performance, quality, status of projects, etc
Proactively assesses, clarifies, and validates client needs on an ongoing basis
Facilitate monthly and quarterly calls with client to review overall state of relationship
Coordinate and schedule quarterly site visits to client providing updates on performance, innovation, project status, etc. Maintain tracking of meeting recaps and takeaways
Oversee tracking on CAST of all items logged for assigned client
Maintain high key client satisfaction ratings that meet company standards when applicable
Other duties as assigned by management
Client Issue Escalations
Client requests outside of contract
Process gaps causing client or customer impact causing potential risk
Ensure site strategies are aligned with organization and client objectives
Qualification
Required
College degree in related business field and/or equivalent
Demonstrated strong ability to build relationships with clients and/or internal departments, stakeholders, etc
Proficiency with MS Office products (Word, Excel, Power Point, Outlook)
Understanding of system programs that enable us to download new accounts
Demonstrated ability to accurately report and communicate company and client results, budgets and forecasts
Demonstrates high integrity and ethical standards
Demonstrated motivation and personal effectiveness
Demonstrated leadership capacity
Demonstrates excellent oral and written communication skills
Ability to research issues as they arise and make recommendations for resolution
Results oriented, and team player
Ability to work autonomously and make independent decisions
Ability to handle multiple projects and assignments; able to prioritize and meet deadlines
Problem-solving and strategic skills to reflect area of responsibility
Ability to identify areas for continuous improvement and make recommendations and/or implement as needed
Capable of clear communication of corporate goals, objectives and results throughout large and diverse organization
Adaptable to change and client demands
Decision-making and critical thinking
Detail oriented
Organized
Strong networking and relationship building with internal key stakeholders, executives and client
Preferred
Healthcare experience
5+ years Account Management experience
Six Sigma
Process Excellence
Collaboration
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy
Benefits
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Company
TP is a global digital business services company.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.03B2025-01-15Post Ipo Debt· $514.85M
2023-11-16Post Ipo Debt· $1.52B
2007-01-18IPO
Leadership Team
Daniel Julien
Chairman and CEO
Miranda Collard
Chief Executive Officer- Americas | ExCom | Founder & Chair of TP Women | Board Member |
Recent News
2025-12-03
2025-11-25
Company data provided by crunchbase