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Ashby · 1 week ago

Renewal Manager, SMB - Americas

United States

Full-time

Remote

Mid Level

$100K/yr - $120K/yr

Ashby is a company focused on building the next generation of recruiting software, and they are seeking a Renewal Manager for Startup accounts. This role will support the revenue function and customer satisfaction by managing customer renewals and subscriptions while collaborating with internal teams.

Human ResourcesManagement Information SystemsRecruitingSoftware

Responsibilities

Managing annual customer renewals, month-to-month customer subscriptions, contract questions, and will collaborate closely with a number of internal teams across Ashby’s largest customer segment

Navigating pricing and negotiation discussions with empathy and tact, while upholding a high level of respect for the value of Ashby and the services we render

Leading the renewal process with customers, ensuring timely and successful contract renewals, with terms that align to both the broader business goals and solve for the customer’s needs

Building and maintaining trust with customers, proactively addressing concerns and ensuring their subscription needs are met at time of renewal and throughout the customer lifecycle

Managing day-to-day administrative tasks, such as customer outreach, generating order forms, and CRM maintenance

Understanding contract terminology and how to communicate these terms to customers

Qualification

Contract ManagementCustomer Relationship ManagementNegotiationSales ExperienceCustomer Success ExperienceEmpathyAttention to DetailCross-Functional CollaborationCommunication SkillsProblem Solving

Required

Strong background in a combination of sales, customer success, and renewal management

Proven ability to drive contract renewals and enhance customer relationships

Ability to navigate pricing and negotiation discussions with empathy and tact

Experience leading the renewal process with customers

Ability to build and maintain trust with customers

Experience managing day-to-day administrative tasks, such as customer outreach, generating order forms, and CRM maintenance

Understanding of contract terminology and ability to communicate these terms to customers

Ability to find creative solutions for complex situations

Solutions-oriented mindset

Detail-oriented approach

Adaptability and willingness to continuously learn

Excellent cross-functional collaboration skills

Excellent communication skills over phone and email

Ability to navigate high pressure situations with ease and professionalism

Ability to manage time autonomously and effectively

Empathy in customer interactions

Value for transparency in processes

Benefits

Competitive salary and equity.

Opportunity to work with a talented and passionate team.

10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.

Unlimited PTO with four weeks recommended per year. Expect “Vacation?” in our one-on-one agenda until you start taking it!

Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.

Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

$100/month education budget with more expensive items (like conferences) covered with manager approval.

If you’re in the US, top-notch health insurance for you and your dependents with all premiums covered by us.