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AllTrails · 1 day ago

Customer Support Specialist

United States

Full-time

Remote

Entry, Mid Level

$65K/yr - $75K/yr

2+ years exp

AllTrails is the world’s most popular and trusted platform for outdoor exploration. They are seeking a Customer Support Specialist to engage directly with customers, address their issues, and collaborate with various teams to enhance the customer experience.

AndroidAppsFitnessiOSOutdoorsPersonal HealthWellness

Comp. & Benefits

Responsibilities

Responding to and troubleshooting customer support issues and tickets across platforms (web, iOS, Android)

Working with a close-knit team to identify trends, bugs, and escalate priority issues that need immediate attention

Serving as the voice of our community and championing feature requests to the Product team

Assisting the Product team with QA testing

Qualification

Customer support experienceCollaboration with stakeholdersCommunication skillsZendeskJiraAI tools proficiencyCuriosityEmpathyPassion for outdoorsLanguage skills etc.Language skills FrenchLanguage skills SpanishOpen-mindedness

Required

2-4 years of work experience in a customer support role in software

The desire to go above and beyond to help customers achieve the best experience

Experience collaborating with Product, Engineering, and Marketing stakeholders to communicate issues

Excellent written and verbal skills; ability to explain complex, technical concepts in a simple manner

A natural, deep curiosity that drives you to learn, investigate, constantly ask why

Humility, empathy and open-mindedness - no egos

AI Native: You naturally incorporate AI tools to enhance your work. You're comfortable writing prompts, evaluating AI outputs, and enjoy experimenting with new ways to boost creativity, productivity, and decision-making