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Stefanini North America and APAC · 1 day ago

Network Operations Manager

Richmond, VA

Contract

Onsite

Senior Level

6+ years exp

Stefanini Group is a global provider of outsourcing and IT digital consulting services. They are seeking a Network Operations Manager to ensure stable operations, manage incidents and changes, and collaborate with cross-functional teams to enhance product resiliency and availability.

Information TechnologyOutsourcing

No H1B

Responsibilities

Serve as primary point of contact within client Operations for assigned Product Line

Accountable for the operational platform related oversight of services and portfolio of client applications and supporting infrastructure

Ensure the delivery of high-quality, cost effective and efficient services

May facilitate and coordinate technology planning and implementation efforts related to platform services in support of business needs across matrixed teams

Develop and maintain business relationships with other supporting roles and critical clients/vendors and represent client/vendor interests in the planning and implementation of platform services

Partner with cross-functional teams in the delivery of high-quality product enhancements on time and within budget

Effectively communicate with other supporting roles, clients, and other resources to update and maintain progress and status of critical events, incidents, or initiatives. Provide input as needed to senior leadership and executives

Actively track and coordinate the resolution of Platform service incidents, changes, problems, and requests within appropriate process guidelines

Perform Root Cause Analysis (RCA) on high/significant Platform related incidents

Coordinate after action items on Platform related high incidents to prevent them from occurring again

Ensure that Platform infrastructure environments are proactively managed to meet or exceed SLA targets

Proactively identify Platform/infrastructure technology service needs, assist in defining product vision & strategy, and solicit client input in technology planning efforts

Support and prioritize projects, assist in determining the best technical implementation methods as well as a reasonable execution schedule

Lead initiatives, as appropriate, representing Operations

Adhere to business requirements and scope

Responsible for understanding and applying risk management discipline in all involved efforts

Provide secondary support and assist fellow Operations PSMs in their specific areas as needed

Qualification

Network technologiesCloud operationsITIL processesServiceNowAIOpsObservability PatternsProduct ManagementAgile methodologiesCommunication skillsProblem-solving skillsInterpersonal skillsNegotiation skills

Required

Experience working with large infrastructure hosting environments

Thorough understanding of how separate infrastructure components work together to provide reliable and secure hosting environment

Knowledgeable of network and security technologies a must

Experience with connecting two complex networks together utilizing patterns such as DMS

Demonstrated high level proficiency in the networking field and thorough technical knowledge and experience managing the following: Distributed information systems and technologies, Tiered application infrastructure operating in an enterprise environment, Cloud and Data Center network operations, Have proficiency in WAN, VPN, DNS, Routing, Firewall, and Load Balancer technology

Ability to think strategically

Perform thorough research and provide high-level technical analysis

Excellent interpersonal, negotiation, creativity, attention to detail, and oral and written communication skills tailored for the intended audience

Work collaboratively within a team environment to achieve TSD Operations' key objectives

Ability to direct designated technical support staff in providing day-to-day production support

Ability to utilize technical skills to coordinate the resolution of issues, drive improvements and influence design decisions

Make decisions within established or widely accepted standards

Achieve assigned/planned results by decisions and actions based on professional methods, training, business principles, and practical experience

Familiarity with Agile methodologies and tools, such as JIRA and Confluence

Commitment to Information Technology Service Management (ITSM), continuous improvement and proactive problem management

Experience with ServiceNow or equivalent Operations Management products

Experience/exposure to Artificial Intelligence for IT Operations (AIOps)

Experience/exposure to Observability Patterns to implement effective Automated Operations capabilities

Role requires significant interaction with senior leaders within the system and requires exceptional communication, analytical, and problem-solving skills

Bachelor's Degree or equivalent experience with 6 to 9+ years of relevant work experience