Call Center Consultant II jobs in United States
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1st United Credit Union · 2 days ago

Call Center Consultant II

positionPleasanton, CA
timeFull-time
remoteHybrid
seniorityEntry Level
money$23/hr - $27/hr
date1+ years exp

1st United Credit Union is committed to improving the quality of life for its members and communities across the East Bay and Tri-Valley areas. The Call Center Consultant II assists members with inquiries in a Contact Center environment, providing information about services and resolving issues while maintaining accurate records.

BankingCreditFinancial Services

Responsibilities

Assists members and potential members with their inquiries received by phone, chat or e-mail
Answers questions regarding products and services and resolves problems
Identifies and presents to members suitable products to enhance the membership experience and member’s financial well-being
Ensures the appropriate records are maintained in the credit union’s systems and prepare reports as needed
Support departments outside of the department as needed

Qualification

Customer serviceTelephone skillsListening skillsConfidentialityDiplomacy

Required

One year to three years of similar or related experience
A high school diploma, GED, or equivalent
Excellent listening and telephone skills
A higher degree of confidentiality and discretion, requiring diplomacy and tact in communication
Be punctual to the assigned work schedules including break schedules
Must be available to work Saturdays

Company

1st United Credit Union

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1st United Credit Union aims at credit, loan, banking and financial services.
dateFounded in 1932
location
Pleasanton, California, USA
people-size51-200 employees
web-link
https://www.1stunitedcu.org/

Funding

Current Stage
Growth Stage

Leadership Team

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Steve Stone
President/CEO
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Joanna Uhl
CIO
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Company data provided by crunchbase