EquipmentShare · 2 days ago
Collections Specialist I
United States
Full-time
Remote
Entry Level
2+ years expEquipmentShare is a company focused on transforming the construction industry through innovative technology and support. They are seeking a Collections Specialist I to manage collection calls and correspondence, ensuring effective communication with customers while maintaining a strong customer focus in a metrics-driven environment.
ConstructionFleet ManagementSaaSService IndustrySoftware
Responsibilities
Possess strong customer focus with the ability to have detailed conversations with our customers
Handle Collection calls and or correspondence in a fast paced goal oriented Collections Department
Very comfortable communicating with customers in a metrics-driven environment
Are able to navigate multiple technologies while staying engaged with our customers
Possess excellent negotiation and decision making skills; in addition to strong communication skills
Demonstrate sensitivity and compassion in difficult situations
Special Projects or tasks as assigned by manager
Have the ability to work independently and in a team environment
Think critically and exercise independent judgement
Handle a high volume of outgoing calls to assigned delinquent customers
Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions
Communicate and follow up effectively with both customers and branch personnel on a timely basis
Establish and maintain an effective and cooperative working relationship with the branch personnel and co-workers
Reconcile customer disputes as they pertain to the payment of outstanding balances that are due
Effectively communicate with customers and co-workers both verbally and in writing
Meet portfolio, departmental, and company goals
Qualification
Required
Possess strong customer focus with the ability to have detailed conversations with our customers
Handle Collection calls and or correspondence in a fast paced goal oriented Collections Department
Very comfortable communicating with customers in a metrics-driven environment
Are able to navigate multiple technologies while staying engaged with our customers
Possess excellent negotiation and decision making skills; in addition to strong communication skills
Demonstrate sensitivity and compassion in difficult situations
Have the ability to work independently and in a team environment
Think critically and exercise independent judgement
Handle a high volume of outgoing calls to assigned delinquent customers
Handle incoming phone calls, regardless of assigned branches, effectively resolving customer and branch questions
Communicate and follow up effectively with both customers and branch personnel on a timely basis
Establish and maintain an effective and cooperative working relationship with the branch personnel and co-workers
Reconcile customer disputes as they pertain to the payment of outstanding balances that are due
Effectively communicate with customers and co-workers both verbally and in writing
Meet portfolio, departmental, and company goals
Strong foundation in spreadsheets, Excel, and Google Sheets
Strong verbal and written communication; ability to communicate with the Finance team
Ability to function as a team player
Associate Degree in Accounting or relevant field
At least 2+ years of experience in finance/accounting
Must be able to sit for prolonged periods at a desk and work on a computer
Benefits
Competitive compensation
Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays
401(k) + company match
Gym membership stipend + wellness programs (earn PTO and prizes!)
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year — give back to the community you call home
Career advancement, leadership training, and professional development opportunities
Company
EquipmentShare
EquipmentShare provides solutions to construction companies and equipment rental businesses through the use of technology.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$6.29BKey Investors
Wells FargoBDT & MSD PartnersCapital One
2025-12-03Debt Financing· $2.75B
2024-07-16Secondary Market
2024-04-16Debt Financing· $600M
Leadership Team
Brad Siegler
Co-Founder
Jeffrey Lowe
Co-Founder
Recent News
2025-12-29
2025-12-24
Company data provided by crunchbase