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Allstate · 1 day ago

Quality Foto Claims Auto Adjuster

United States

Full-time

Remote

New Grad, Entry Level

$48K/yr - $70K/yr

Allstate is a company that has been protecting families and their belongings for over 90 years. They are seeking a Quality Foto Claims Auto Adjuster who will be responsible for providing excellent customer service, inspecting vehicle damage, writing repair estimates, and negotiating settlements.

BankingFinanceFinancial ServicesInsuranceInsurTechVenture Capital

No H1B

Responsibilities

Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices

Investigates basic and occasionally moderately complex files, reviews damage, and determines reparability or total loss

Prepares damage estimates and locates parts for basic and occasionally moderately complex claims

Collaborates with repair shops if there is an existing estimate to reconcile differences and reach an agreement on repairs

Provides inbound call support and maintains Avaya phone availability

Processes claims payments and pays appropriate parties

Documents a claim file with notes, evaluations, and decision-making process

Qualification

Auto EstimatingDamage AssessmentNegotiationFraud InvestigationsCritical ThinkingCall SupportInbound CallsDecision MakingDocumentation

Required

Under general supervision, the Quick Foto Claims Auto Adjuster is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired

The individual inspects vehicle damage from photos, writes damage repair estimates, negotiates basic and occasionally moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use

Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices

Investigates basic and occasionally moderately complex files, reviews damage, and determines reparability or total loss

Prepares damage estimates and locates parts for basic and occasionally moderately complex claims

Collaborates with repair shops if there is an existing estimate to reconcile differences and reach an agreement on repairs

Provides inbound call support and maintains Avaya phone availability

Processes claims payments and pays appropriate parties

Documents a claim file with notes, evaluations, and decision-making process

As a condition of employment, you'll be expected to obtain an adjuster's license in multiple markets

All required licenses may have a requirement of being obtained within 60 days of hire

You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal

Preferred

The Customer Service Expert – you'll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each auto claim

The Investigator – you'll confidently and independently investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage

The Effective Communicator – you'll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process

The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies

The Problem Solver – you'll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills

The Recorder – you'll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on