Thermo Fisher Scientific · 4 days ago
Customer Experience Specialist III, Supply Chain and Procurement (Pittsburgh or Ottawa)
Moon Township, PA
Full-time
Onsite
Mid Level
$65K/yr - $96K/yr
3+ years expThermo Fisher Scientific Inc. is the world leader in serving science, dedicated to improving humanity through innovative technologies and comprehensive support. They are seeking a Customer Experience Specialist III to join the Encompass Procurement Services Team, where the role will involve serving as a key point of contact for customer support, managing equipment orders, and collaborating with various internal teams to enhance customer satisfaction and operational efficiency.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Handle inquiries, supplier negotiations, customer quoting, order support from requisition to invoice, creation of new vendor and product records
Maintain equipment tracking and provide reporting summaries to leadership
Support assigned critical metrics and strategic development
Engage in cross-functional collaboration between customers, Sales, suppliers, AR, AP, and Finance to make the best decision available
Collaborate with internal teams regarding prepayment requirements
Manage and triage the Canada (CA) shared inbox, ensuring timely responses and resolution of operational, pricing, order and supplier related inquiries
Provide tactical support to teams as needed
Prepayment negotiations and facilitation
Contract compliance reviews
Compliance and transportation support
Support of customer specific projects
Create business review decks
Resolve negative margin customer orders
Provide tactical support for order management
Train internal employees on the value and operations of the program
Support backorder campaigns
Support sourcing requests
Provide supplier tiering analysis
Support price modeling and bid lists
Support development of comprehensive training programs for Internal Groups (Sales, Finance, Customer Service, AP/AR, etc.) to enhance their skills and knowledge of the Third Party Program functions
Manage and optimize tools and resources to ensure effective sales processes and customer relationship management
Foster strong internal collaboration across various departments, including Third Party, Sales, Operations, Finance, etc. to ensure alignment and effective execution of critical initiatives
Perform additional duties as business needs require and as assigned
Qualification
Required
Bachelor's degree
3+ years of meaningful work experience either in customer service or project management
Experience using Microsoft Office (Excel, Word, PowerPoint), IBM Mainframe, IBM Cognos, PowerBI, Smartsheet
Ability to handle multiple tasks and prioritizes projects and time effectively
Organization and planning skills to meet customer commitments in a fast-paced environment
Demonstrates professionalism, good judgment, and strong attention to detail
Ability to work and think independently
Proven track record of delivering quantifiable results through project management and implementing change across multiple functional areas
Strong negotiation skills, including effective verbal communication, active listening, strong decision making, assertiveness, rapport building, and ability to deal with difficult situations
Build and maintain strong relationships with key suppliers
Strong Customer Service skills and desire to serve the customer
Demonstrates superior interpersonal skills, including clear written and verbal communication, probing, and active listening
Ability to exhibit perseverance and compassion to diffuse customer dissatisfaction
Proactive problem solving and decision-making
Demonstrates the Thermo Fisher values (The Four I's) – Integrity, Intensity, Innovation, and Involvement
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Daniella Cramp
Senior Vice President and President, Bioproduction Group
Recent News
2026-01-09
Research & Development World
2026-01-09
EIN Presswire
2026-01-07
Company data provided by crunchbase