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Citizens Alliance · 2 days ago

Mortgage Department Manager

Lake Lillian, MN

Full-time

Onsite

Senior Level

5+ years exp

Citizens Alliance is a financial services company, and they are seeking a Mortgage Department Manager to oversee the full lifecycle of mortgage operations while leading the mortgage sales team. This role focuses on ensuring operational excellence, regulatory compliance, and driving sales performance.

Management Consulting

Growth Opportunities

Responsibilities

Assign the workload of the Mortgage Manager direct reports, ensuring they are properly trained to perform their duties, evaluate their performance, and recommend any disciplinary action if necessary

Assist the Human Resources department in staffing the lending department which includes, interviewing, hiring, promoting, terminating

Lead, coach, and mentor the mortgage lending team to meet or exceed monthly and annual loan production goals

Conduct regular training and performance reviews to develop staff capabilities and career progression

Foster a collaborative environment between lenders and operations to promote seamless loan processing and customer satisfaction

Foster a culture of accountability, motivation, and continuous improvement within the lending team

Oversee all aspects of mortgage operations including origination, processing, underwriting, closing, and funding

Manage and optimize workflows using LOS platforms (e.g., Encompass) to ensure efficiency and compliance

Monitor loan pipeline and reassign workloads to maintain balance and timely processing

Serve as the escalation point for complex loan scenarios and customer concerns

Collaborate with IT and vendor partners to enhance mortgage technology capabilities

Maintain vendor relationships

Oversee quality control procedures to ensure loan accuracy and compliance

Manage financial tasks including budgeting, P&L monitoring, loan pricing, and fee reviews

Ensure compliance with federal and state regulations, the Bank’s loan policy, and investor guidelines (TILA, RESPA, HMDA, FHA, VA, USDA, Fannie Mae, Freddie Mac, etc.)

Maintain a strong culture of compliance, ethics, and customer service

Stay current with changes in mortgage regulations and investor guidelines

Provide regular updates to executive leadership on operational performance, sales metrics, and strategic initiatives

Act as liaison between lending, marketing, risk, operations, and compliance departments to ensure alignment and effective communication across the mortgage division

Track and report on sales performance metrics; identify areas for improvement and implement corrective actions

Support lead generation efforts via marketing initiatives, community outreach and referral partnerships

Ensure product offering aligns with organization’s strategy and market expectations

Collaborate with cross-functional teams to align mortgage strategies with broader organizational goals

This position requires a valid Driver's License

Able and willing to travel for training, conferences, or branch support

All employees are expected to exemplify and follow our core values

Regular attendance and punctuality when reporting to work

Travel to other locations as well as trade and industry schools and seminars as needed

This position may require installation of a Mult-Factor Authentication (MFA) app on an employee's personal mobile device. The MFA apps are used to authenticate a user’s identity to the system for security purposes

Adhere to and comply with all applicable, federal, and state law, regulations, and guidance, including those related to BSA/AML as well as adhere to the Bank’s policies and procedures

Perform other duties as assigned and requested

Qualification

Mortgage industry regulationsUnderwriting guidelinesMortgage operationsLeadership experienceLOS platformsAnalytical skillsOrganizational skillsCommunication skillsMicrosoft Office SuiteCRM toolsCustomer serviceTeam collaboration

Required

High School diploma or GED, Etc

5+ years of experience in mortgage banking with a strong background in both operations and sales

Proven leadership experience managing cross-functional teams

Expert knowledge of mortgage industry regulations, underwriting guidelines, and loan products

Strong analytical, organizational, and communication skills

Proficiency in LOS platforms (e.g., Encompass), Microsoft Office Suite, and CRM tools

This position requires a valid Driver's License

Able and willing to travel for training, conferences, or branch support

Regular attendance and punctuality when reporting to work

Adhere to and comply with all applicable, federal, and state law, regulations, and guidance, including those related to BSA/AML as well as adhere to the Bank's policies and procedures