Mint Cannabis · 6 days ago
Field Support IT Technician
Mesa, AZ
Full-time
Onsite
New Grad, Entry Level
$42K/yr - $50K/yrMint Cannabis is a leading company in the cannabis industry, focused on creating a premium experience for its customers. They are seeking an Associate IT Specialist to provide hands-on technical support, assist with troubleshooting, and manage IT assets in a fast-paced environment.
CannabisManufacturingRetail
Responsibilities
Serve as the first point of contact for basic IT support requests — both remotely and in person
Assist with troubleshooting hardware, software, and connectivity issues
Set up and support POS systems, printers, desktops, laptops, and mobile devices
Strong knowledge in Googlework space is required. Primary responsibility in navigating Googlework space
Knowledge of ubiquity network equipment is a plus!
Support both Windows and Mac environments
Use and update an IT ticketing system to track issues and resolutions
Communicate clearly with all levels of the organization — from store teams to execs
Track IT assets and support basic inventory processes
Travel to local retail sites for on-site support (in a company vehicle)
Be flexible for occasional off-hours support requests
Qualification
Required
Previous experience providing technical support or working in an IT or helpdesk-related role
A passion for technology and learning new systems
Basic knowledge of Windows, Mac, and Google Workspace environments
Strong customer service and communication skills
A calm, problem-solving mindset — you're good under pressure and eager to learn
Must be at least 25 years of age
Valid driver's license and clean driving record for the last 36 months
Must be eligible to obtain and maintain a Facility Agent Card
Must meet all state requirements to work in a licensed cannabis facility
Must be able to stand, walk, and perform physical tech setup tasks
Ability to crawl under desks, climb ladders, and lift to 50 pounds
Ability to drive to off-site retail locations as needed
Strong knowledge in Google Workspace is required. Primary responsibility in navigating Google Workspace
Support both Windows and Mac environments
Serve as the first point of contact for basic IT support requests — both remotely and in person
Assist with troubleshooting hardware, software, and connectivity issues
Set up and support POS systems, printers, desktops, laptops, and mobile devices
Use and update an IT ticketing system to track issues and resolutions
Communicate clearly with all levels of the organization — from store teams to execs
Track IT assets and support basic inventory processes
Travel to local retail sites for on-site support (in a company vehicle)
Be flexible for occasional off-hours support requests
Preferred
Knowledge of ubiquity network equipment is a plus!
Benefits
Health, dental, and vision benefits (for eligible roles)
Paid time off to relax, recharge, and take care of yourself
Discounts on products and merch
Company
Mint Cannabis
Mint Cannabis has grown into a significant multi-state operator in the cannabis industry, with roots in Arizona.
Founded in 2016
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-12-19
Company data provided by crunchbase