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Dynalectric Oregon · 1 day ago

Desktop Support Technician II

Portland, OR

Full-time

Onsite

Entry, Mid Level

2+ years exp

Dynalectric Oregon is a multidisciplinary electrical firm with over 80 years of experience serving the Pacific Northwest. The Desktop Support Technician II role involves providing support and maintenance for the organization's desktop computing environment, including troubleshooting and resolving hardware and software issues, managing mobile devices, and overseeing asset inventory.

ConstructionElectronicsProfessional Services

Responsibilities

Address user tickets regarding hardware, software and networking (troubleshoot networking issues, software conflicts, hardware issues, process user moves and changes)

Guide users with step-by-step instructions (help create technical documentation and manuals)

Follow up with internal customers to ensure work stations are functional (validate the mounted drives are available, printer services are working, email is available)

Conduct remote troubleshooting (ask targeted questions to diagnose problems, test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs)

Mobile phone configuration (assign phone to specific user, configure email, deploy required applications, set device security)

Tablet configuration (assign tablet to specific user, configure required applications, device security)

Mobile device management (validate devices in the system, push new applications to user devices as they become available, push application updates as needed, maintain device security)

Enter new equipment into tracking system database (receives equipment, deploys asset tag, records equipment specifications and serial numbers)

Retires out of date equipment securely (retires equipment from the asset database, stores equipment securely until ready for proper disposal)

Ensures asset recovery upon employee departure (assigned by IT Manager to recover assets in a timely fashion, determine who gets access to departed employee data, determine status of email, updates asset status in tracking system, securely stores asset for next use)

Audits systems for proper security software and configurations (as assigned by the IT Manager)

Computer imaging (use of MDT to apply the current image, using the computer naming standard, creation of the user account and accesses)

Software installation (install user specific software per user manager instructions)