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Fleet Farm · 1 day ago

Customer Service Lead

Fergus Falls, Minnesota, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Fleet Farm is a retail company seeking a Customer Service Team Lead. The role is responsible for overseeing Front End operations and ensuring high-quality customer service through coaching and managing the customer service desk and cash office operations.

E-Commerce

Responsibilities

Through coaching and modeling, the Customer Service Team Lead will set, lead, and coach Best in Class expectations for customer service

Responsible to conduct daily cashier observations to ensure consistency and efficiency of customer service processes

Be on the move, checking with Cashiers to see if they’re experiencing any challenges and give them a helping hand to keep the lines moving

Responsible for managing the customer service desk and cash office operation

Conduct any cash office activities and outside cash handling improvement

Assist with all service desk activities, including accepting returns, issuing rain checks, sales of tobacco, and pickups of Buy Online Pick up In Store orders

Responsible for customer service supply ordering and inventory

Ensure cash register lanes never get more than 3 customers

Ensure timely retrieval of shopping carts

Ensure that restrooms and customer service areas are properly maintained

Acts as final decision maker on cashier empowerment and lane call inquiries, including coaching, teaching, and training guidelines

Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives