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WebBank · 1 day ago

Strategic Partners Program Manager

Salt Lake City, UT

Full-time

Onsite

Mid Level

WebBank is a Utah-chartered Industrial Bank headquartered in Salt Lake City, Utah, specializing in consumer and small business credit products. The Strategic Partner Program Manager is responsible for overseeing the management of designated Strategic Partners, focusing on risk management, relationship building, and compliance with contractual agreements.

BankingFinancial Services

Growth Opportunities

Responsibilities

Oversee risk management and risk assessment processes for assigned SP(s), including conducting and documenting comprehensive operational and strategic risk assessments to recognize and address areas of elevated risk

Oversee the issue management process for assigned SP(s), including identification, classification, prioritization, tracking, escalation, remediation, closure, and reporting of issues, as well as regular communication and follow-up with SP(s) to drive ongoing oversight activities

Manage the site visit process for assigned SP(s), including establishing risk-based key objectives for each site visit, creating a site visit agenda, requesting all pre-visit items, facilitating the overall flow and engagement of the visit as necessary, and completing and presenting site visit reports

Oversee the Complaint Management process for assigned SP(s), including monitoring complaints received by the SP, conducting a monthly complaint analysis, identifying and reporting any ongoing or emerging risks, and using complaint data to inform ongoing oversight strategies

Provide ongoing review and approval of SP program materials (e.g., SP policies, marketing materials, credit policy, etc.)

Manage the relationship with the assigned SP(s) by holding regular SP updates to discuss program requirements and deliverables, developing and building relationships with individual stakeholders as appropriate, clearly and accurately communicating Bank requirements, providing accurate and timely feedback on SP requests, and identifying and appropriately managing any challenges to the relationship

Support Credit in the management of the credit policy change request approval process, which includes reviewing and providing approval for the SP Department

Assist the New Products team in launching new products by helping SPs understand requirements for launch, documenting the key risks associated with prospective SPs, and communicating and collaborating across internal functions to ensure a smooth launch

Assist with regulatory exams and internal audits as needed

Drafting of memos and presenting to the appropriate Bank committee as applicable on behalf of SPs

Interact cross-functionally to address SP issues, SP program changes, incident management, complaint management, and audits

Work closely with the assigned Compliance Manager for ongoing oversight, program and product testing, reviews, and monitoring of the SP

Hold SP accountable to defined contractual requirements as well as oversee the contract extension process

Work with Outside Counsel to review and approve all required SP Program material, including policies, procedures, and customer-facing documentation

Qualification

Risk managementRelationship managementOperational risk assessmentComplaint managementCross-functional collaborationCommunication skillsProblem-solving skills

Required

Experience in risk management and risk assessment processes

Ability to conduct and document comprehensive operational and strategic risk assessments

Experience in issue management processes including identification, classification, prioritization, tracking, escalation, remediation, closure, and reporting of issues

Experience managing site visit processes including establishing risk-based key objectives, creating agendas, and facilitating visits

Experience in Complaint Management processes including monitoring complaints, conducting analysis, and identifying risks

Ability to review and approve program materials such as policies and marketing materials

Strong relationship management skills with the ability to hold regular updates and communicate Bank requirements

Experience supporting credit policy change request approval processes

Ability to assist in launching new products and documenting key risks

Experience assisting with regulatory exams and internal audits

Strong drafting skills for memos and presentations to Bank committees

Ability to interact cross-functionally to address SP issues and program changes

Experience working closely with Compliance Managers for oversight and monitoring

Ability to hold SP accountable to contractual requirements and oversee contract extension processes

Experience working with Outside Counsel to review and approve SP Program materials

Benefits

Paid Time Off (PTO) - Generous paid time off plus paid parental leave

Health insurance - Plans include an employer-paid medical option, dental and vision coverage, plus we offer health savings accounts

401(k) - WebBank matches up to the first 6 percent of employee contributions, and both the employee’s contributions and WebBank’s match are fully vested immediately

Life and Disability Insurance - Life insurance and long-term and short-term disability insurance plans are 100% employer-paid

Tuition Reimbursement - WebBank provides reimbursement for classes needed to obtain certain degrees, up to $5,250 per academic year