Nesco Resource · 1 day ago
Bilingual Customer Service Representative - 1st Shift, Bardstown, KY
Bardstown, KY
Full-time
Onsite
Entry Level
$18/hr - $18/hr
2+ years expNesco Resource is a staffing company seeking a Bilingual Customer Service Representative to assist their sales team and customers by processing orders and providing customer service support. The role involves managing customer inquiries, preparing invoices, and ensuring efficient communication among various teams.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Receives orders from the sales team and customers; ensures accurate deliveries in accordance with the specific instruction
Inform customers of unit prices, product availability, shipping dates, anticipated delays and any additional information needed by customers
May assist team with back orders assisting procurement and warehouses to resolve back orders in an expeditious manner
Research what customers are looking for and identify them in the Company's product catalog
Prepares and sends quotations for customers' purchase authorizations
Handles customer inquiries by phone, fax, and email, investigating and resolving customer problems
Prepares and sends invoices and shipping documents
Assists with inventory control records
Prepares inventory reports per customers' request
Ensures Company's database is updated with new customer data and other sales data for current customers
Ensure communication among management, sales, freight forwarders and warehouse teams are efficient and smooth in regard to customer information, product information, delivery schedule, order adjustments, etc; completes forms as necessary
Assists collection activities regarding delinquent accounts by coordinating with the accounts receivable team
Builds positive and maintains relationships with customers
Assists the sales team with other sales and marketing duties
Implements and insures compliance for all applicable J-Sox company regulations required for Risk Reduction and acceptable international accounting practices
Maintains good communication with supervisors, other colleagues and outside contacts
Other duties as assigned
Qualification
Required
Knowledge, skills and abilities are normally achieved through obtaining a High School Diploma or GED
A minimum of 2 years of experience in a similar CSR position is strongly desired but not required
Business level English language skills verbal and written – highly proficient
Must understand and possess the ability to maintain positive relationships between CS and Sales
Must be customer service orientated
High level of proficiency in Microsoft Suite software (Word, PowerPoint, Excel, etc.) – EXCEL at proficient level is required
Must be detail-oriented with excellent time management capabilities
Ability to work with minimal supervision
Must be able to relate to and build the team including training and problem solving
Ability to analyze problems and arrive at strategic solutions
Strong commitment to fostering a team environment
Ability to adapt to continual changes in the work environment
Must demonstrate analytical and problem-solving skills
Excellent organizational skills with ability to prioritize and multi-task
Knowledge and ability to perform basic math and reading skills
Excellent interpersonal and communication (verbal and written) skills in a cross-cultural environment
Ability to work effectively within a team environment and to motivate others
Ability to engage in two-way communication and maintain positive relationships
Preferred
Automotive parts manufacturing experience is a plus
Company
Nesco Resource
Nesco Resource s an Staffing and Recruiting firm.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael McDonald
Executive Vice President of Finance and Chief Accounting Officer
Recent News
InvestmentNews
2023-12-24
Maysville Online
2023-12-24
Company data provided by crunchbase