Torrington Savings Bank · 1 day ago
Card Services Specialist
Torrington,CT,US
Full-time
Onsite
New Grad, Entry LevelTorrington Savings Bank is seeking a Card Services Specialist to support their debit card program. The role involves monitoring card activity, assisting internal personnel, and ensuring compliance with bank policies and regulations.
BankingFinancial Services
No H1B
Responsibilities
Review daily reports associated with debit card activity including but not limited to potential fraud risk, compromises, reissues, and maintenance performed, and perform any additional maintenance and/or account adjustments necessary to address or resolve any issues or inquiries
Assist internal bank personnel with questions related to various card activity and/or status, (hot card, etc.)
Monitor reports of ATM dispense errors and process GL and customer account entries as indicated by branch ATM audit results
Completes all activities with a focus on risk mitigation and in accordance with Bank policies and procedures, as well as all regulatory requirements and guidelines
Maintains all required training and certification necessary to support Card Services and other TSB Payment Operations activities
Reconcile ATM general ledger account on a daily basis according to department procedures
Monitor status of card transaction disputes to reconcile associated general ledger accounts
Compile supporting documentation for monthly write-off general ledger account
Acts as the primary escalation point for related questions and issues, working with vendor partners when necessary to achieve resolution
Assists with documenting new procedures and/or updating existing procedures, updating related internal controls as needed
Assess overall processes and procedures to identify potential opportunities for efficiency and/or service quality improvements
Assists with audits, examinations, and risk assessments, gathering required documentation in preparation and/or as needed throughout
Cross trained on additional Payment Operations functions to maximize department capacity and coverage
Performs related and unrelated duties as may be required
Qualification
Required
The qualified applicant will be a subject matter expert on Regulation E and TSB's requirements for compliance
Previous experience with Fiserv card systems and thorough knowledge of how card transactions flow through the system is required
The individual must be customer focused to provide quality service to customers and internal bank personnel
Must be detail oriented, well organized, and be able to easily adapt to changing priorities
Must be well versed in the use of Microsoft Word, Excel, Outlook, and PDF documents
Able to become proficient in the use of other software applications that may be used in the performance of the position's responsibilities
Company
Torrington Savings Bank
Torrington Savings Bank is a bank that specializes in banking, mortgage, trust, and commercial lending services.
Founded in 1868
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Janco
President & CEO
Lesa Vanotti
President & CEO
Recent News
Hartford Business Journal
2025-02-24
Hartford Business Journal
2025-01-14
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